Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashten HAlley

Jacksonville,FL

Summary

Licensed insurance professional with a proven track record at Progressive, where I consistently exceeded sales targets and delivered personalized insurance solutions. Skilled in policy sales, risk assessment, and client relationship management, with a strong ability to simplify complex insurance products and ensure clients receive the best coverage for their needs.

Recognized for strong leadership, operational efficiency, and team collaboration—both in the insurance industry and while serving in the military. Experienced in training and mentoring new agents, driving team success through clear communication, adaptability, and goal-oriented performance.

Customer-focused and dependable, with a service-driven mindset grounded in empathy, active listening, and problem-solving. Adept at resolving issues promptly and building lasting relationships with clients, brokers, and internal stakeholders. Highly organized, detail-oriented, and committed to excellence in fast-paced, dynamic environments.

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Progressive
12.2023 - Current
  • Provided expert guidance on insurance products, ensuring customer understanding and satisfaction.
  • Conducted comprehensive needs assessments to tailor insurance solutions for clients.
  • Trained new agents on product knowledge, compliance standards, and sales techniques.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Provided coverage option information to assist clients in protecting assets.
  • Exceeded corporate quotas for monthly policy sales.

Collections Agent

ERC
08.2023 - 12.2023
  • Managed collection accounts to ensure timely payments and reduce delinquency rates.
  • Developed effective communication strategies to negotiate payment plans with clients.
  • Analyzed customer account histories to identify patterns and improve collection efforts.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.

Claims Processor

Sedgwick Claims Management
09.2022 - 08.2023
  • Processed claims efficiently, ensuring accuracy and compliance with company policies.
  • Reviewed and analyzed claim documentation to determine eligibility for benefits.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Followed up with customers on unresolved issues.
  • Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Enhanced claim processing efficiency by implementing new software and streamlining procedures.

Customer Service Representative

OnStar
07.2021 - 09.2022
  • Resolved customer inquiries via phone, ensuring timely and effective solutions.
  • Collaborated with teams to enhance customer experience through feedback analysis and process refinement.
  • Utilized CRM tools to track interactions, maintain records, and ensure accurate information delivery.
  • Provided support to new team members on company policies and service protocols.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Soldier

US Army
12.2020 - 07.2021
  • Collaborated with cross-functional teams to enhance operational effectiveness during training exercises.

Education

No Degree -

Georgia Military College
Milledgeville, GA

CNA - Nursing

Florida State College
Jacksonville, FL
10-2024

Skills

  • Insurance sales expertise
  • Client relationship management
  • Client account management
  • Insurance product expertise
  • Billing inquiries
  • Customer account review
  • Insurance coverage verification
  • Call center customer service
  • Billing procedures
  • Requirements reviews
  • Policyholder communication
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Personal Lines Insurance License
  • CNA
  • CPR Certified

Timeline

Licensed Insurance Agent

Progressive
12.2023 - Current

Collections Agent

ERC
08.2023 - 12.2023

Claims Processor

Sedgwick Claims Management
09.2022 - 08.2023

Customer Service Representative

OnStar
07.2021 - 09.2022

Soldier

US Army
12.2020 - 07.2021

No Degree -

Georgia Military College

CNA - Nursing

Florida State College
Ashten HAlley