Ashten Purcella
Seagoville,TX
Summary
Detail-oriented Biller with five years of experience. Well-versed in using Microsoft Office, Factor, PDI and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude. Energetic and passionate college student working towards a BS in Accounting. Seeking a position that will enhance my educational and professional skills in a stable and dynamic workplace, to solve problems in a creative and effective manner in a challenging position.
Overview
8
8
years of professional experience
Work History
Senior Fuel Biller
GPM Investments
03.2023 - Current
- Enhanced team productivity by providing training on new billing software and processes.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Maximized efficiency within the department by cross-training team members on various aspects of the billing cycle.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
Junior Biller
Empire Petroleum Partners
01.2019 - 03.2023
- Hired as Junior Biller
- Billed efficiently with minimal errors
- Consistent Top Performer.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Executed billing tasks and recorded information in company databases.
Customer Service Representative
Chewy
08.2018 - 12.2018
- Hired as Customer Service Representative
- Took inbound calls, emails, and live chats
- Took over 100 calls every day.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Ecommerce Online Shopper
Walmart
07.2016 - 07.2018
- Primarily shopped for online orders and distributed orders for online customers
- Worked under strict guidelines to ensure orders were ready for customers in a timely manner
- Offered excellent customer service at every point of contact
- Resolved customer disputes
- Worked closely with manager and was given manager like duties.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
Clerk
Quick Trip
01.2017 - 08.2017
- Hired as a clerk to assist around store
- Greet customers entering the establishments
- Crossed trained in all areas
- Receive payment by cash or debit/credit card
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying the trash cans
- Offered excellent customer service at every point of contact.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Associate of Applied Science - Accounting
12.2024
- 3.5 GPA
High School Graduate -
06.2016
GPA: 3.8
Skills
- The ability to resolve customer complaints or issues in a timely manner
- The ability to work effectively under pressure
- The ability to adapt to any situation
- Clear communication skills
- Proficient in Microsoft Office
- Providing excellent customer service at every point of contact
- Quick learner
- Data entry proficiency
- Billing
- Invoice Processing
- Invoice reconciliation
- Teaching/Development
Activities
I enjoy volunteering in my community. My favorite place to volunteer is the Family Gateway. This is a non-profit organization that provides stability and life-changing supportive services to children and families affected by homelessness. I also like to stay active going to the gym or playing basketball with my friends.
Timeline
Senior Fuel Biller - GPM Investments
03.2023 - Current
Junior Biller - Empire Petroleum Partners
01.2019 - 03.2023
Customer Service Representative - Chewy
08.2018 - 12.2018
Clerk - Quick Trip
01.2017 - 08.2017
Ecommerce Online Shopper - Walmart
07.2016 - 07.2018
Eastfield College - Associate of Applied Science, Accounting
Lakeview Centennial High School - High School Graduate,