Ashtien De La Cruz
San Antonio,TX
Summary
Customer-focused leader with a strong background in financial services, team supervision, and high-volume customer engagement. Proven ability to build trust with clients, communicate complex information clearly, and drive results through consultative guidance. Highly organized, detail-oriented, and solutions-focused professional with a passion for helping families navigate major decisions. Brings strong cross-team collaboration, conflict-resolution skills, and a high standard of service that aligns with Lennar’s commitment to quality, integrity, and customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader, Sales Operations
Kohl's - Capital One
03.2024 - Current
- Led cross-functional teams to streamline sales processes and improve operational efficiency.
- Facilitated regular team meetings to discuss performance metrics and best practices.
- Mentored junior staff, fostering a collaborative environment for skill development.
- Oversaw the execution of sales initiatives, driving improvements in customer engagement strategies.
- Answered 10+ calls per hour, exceeding target call rates by 15%
Server
Pappadeaux's
02.2023 - 04.2024
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Accurately processed orders and managed transactions using POS systems.
- Assisted in training new team members on service protocols and menu knowledge.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
Server
Brasao Brazilian steakhouse
08.2020 - 02.2023
Assisted in training new team members on service protocols and menu knowledge.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
- Participated in team meetings to discuss service improvements and operational efficiency initiatives.
- Maintained polite and professional demeanor to patrons and guests to encourage inquires and order placements
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
Education
High School Diploma -
Brandeis High School
San Antonio, TX06.2022
Skills
- Customer Relationship Management
- Consultative Sales & Upselling
- Team Leadership & Staff Coaching
- Conflict Resolution & Problem Solving
- CRM & Digital Application Platforms
- High-Volume Customer Service
- Cross-Functional Collaboration
- Time Management & Task Prioritization
- Data Accuracy & Compliance Standards
- Performance Goal Achievement
Certification
- Texas TABC
- Food Handler
- Texas RMLO License (in process)
Timeline
Team Leader, Sales Operations
Kohl's - Capital One
03.2024 - Current
Server
Pappadeaux's
02.2023 - 04.2024
Server
Brasao Brazilian steakhouse
08.2020 - 02.2023
High School Diploma -
Brandeis High School