Engaging Customer Service Professional experienced in enhancing client experiences in outdoor settings through effective public speaking. Delivered significant improvements in safety and well-being support, emphasizing strong communication skills and commitment to high standards. Focused on fostering team cohesion and driving consistent performance enhancements through strategic planning and coaching.
Work History
Automotive Detailer
1 Year 9 Months
Jp's Autocare | 02.2025 - Current
Performed full-service washes, waxing, polishing, and vacuuming for customer vehicles
Restored upholstery, carpets, and trim using approved cleaning chemicals and tools
Applied protective coatings to paint, glass, tires, and interior surfaces
Inspected vehicles for paint, interior, and exterior condition before detailing
Coordinated vehicle preparation to support efficient shop workflow and turnaround
Maintained detailing equipment, supplies, and work areas for safe daily operations
Goalie Coach
2 Years
The Goalie Club | 07.2024 - 07.2026
Evaluated game video to identify technical errors and refine save selection, tracking, and recovery
Monitored athlete performance trends and adjusted drills to address weaknesses and reinforce strengths
Built trusted relationships with players, delivering consistent coaching that supported long-term development
Communicated clear feedback to athletes and families to support progress, confidence, and accountability
Developed individualized goaltending programs aligned with skill level, competition demands, and performance goals
TUBING INSTRUCTOR
5 Years 1 Month
Voyageur's View Inc. | 07.2020 - 08.2025
Company Overview: Dynamic Tubing Instructor at Voyageur's View Inc., adept in enhancing customer experiences in the vibrant outdoors of Red Lake Falls, MN, since July 2020
Assisted customers with inquiries about products and services.
Assisted in various tasks as requested by team members.
Dynamic Tubing Instructor at Voyageur's View Inc., adept in enhancing customer experiences in the vibrant outdoors of Red Lake Falls, MN, since July 2020
Direct Support Professional
4 Months
REM Heartland | 10.2024 - 02.2025
Guided and supported individuals to enhance safety and well-being.
Modeled appropriate responses and reinforced desired behaviors to promote positive interactions.
Assisted individuals with daily activities, including personal care, meal preparation, and medication reminders, to foster independence.
Education
HIGH SCHOOL DIPLOMA
Lafayette High School | Red Lake Falls | 05-2024
Bachelor of Science - Psychology
Minnesota State University Mankato | Mankato, MN | 05-2028
Skills
Customer Service
Customer Interaction
Team collaboration
Leadership development
Behavior redirection
First aid and safety
Vehicle Safety Checks
Conflict Resolution
Certification
CPR and AED certified through Minnesota State University, Mankato
Timeline
Automotive Detailer
Jp's Autocare
02.2025 - CurrentRead More
Direct Support Professional
REM Heartland
10.2024 - 02.2025Read More
Goalie Coach
The Goalie Club
07.2024 - 07.2026Read More
TUBING INSTRUCTOR
Voyageur's View Inc.
07.2020 - 08.2025Read More
Lafayette High School
HIGH SCHOOL DIPLOMA
Read More
Minnesota State University Mankato
Bachelor of Science from Psychology
Read More
References
Jason Brumwell, Owner Boss, Voyageur's View Inc., (701) 866-3647, brumwell.jason@gmail.com