Ashtin Mcclenney
Miramar,FL
Summary
Empathetic, positive, and friendly self-starter with strong communication and problem solving solving skills; capable of working both independently and in a team. Organized and able to multi-task in a fast-paced high call volume setting. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Skilled in Microsoft Office Suite and staff training, demonstrating a strong blend of technical proficiency and interpersonal effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Frito-Lay
04.2021 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Created a new inventory system using Capterra that streamlined processing and sped up warehouse operations by 8% over 3 months.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
Customer Service Representative
DIRECTV
01.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Care Specialist
Comcast, Xfinity
02.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
Education
High School Diploma -
Miramar High School
Miramar, FL06.2019
Skills
- Self-Motivated and Disciplined
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Microsoft Outlook
- Documentation
- Microsoft Office Suite
- Staff education and training
Certification
- Security Guard - License
- Class D Security License
- Pallet Jack Certification
Timeline
Warehouse Worker
Frito-Lay
04.2021 - 07.2024
Customer Service Representative
DIRECTV
01.2020 - 04.2021
Customer Care Specialist
Comcast, Xfinity
02.2018 - 12.2019
High School Diploma -
Miramar High School