Ashton
Palmyra,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer my undivided attention, a positive and memorable experience, as well as a prompt solution. Dedicated to completing the tasks at hand and the ability to adapt to surroundings and high stress enviroments.
Overview
14
14
years of professional experience
Work History
Kitchen Manager
OPAA! Food Management
Chesterfield, MO
08.2014 - 04.2024
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Conducted inventory of all items within kitchen on a weekly basis.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food prepared/served, leftover and waste management, and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Received, organized and rotated paper goods and food ingredients.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Distributed food to service staff for prompt delivery to customers.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Food Service Worker
Liberty Public Schools
Liberty, MO
08.2017 - 05.2018
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Replenished condiments at customer tables as needed.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated dishwashing machines safely and efficiently.
- Utilized point-of-sale systems for taking orders from customers.
Customer Service Representative
TJ Maxx Distribution Center
Liberty, MO
08.2016 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Swiss Colony
Hannibal, MO
01.2010 - 04.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
Certificate - Medical Assisting
Vatterott College - Quincy
Quincy, IL05-2009
High School Diploma -
Palmyra High School
Palmyra, MO05-2007
Skills
- Menu development
- Food Safety
- Cost Control
- Product Rotation
- Supply Ordering
- Inventory Management
- Kitchen Management
- Purchasing
- Staff Supervision
- Workflow Planning
- Multitasking and Organization
- Verbal and written communication
- Equipment Maintenance
- Cleaning and sanitation
- Attention to Detail
- High-volume dining
- Staff Training and Development
- Menu preparation
- ServSafe Certification
- Policy and Procedure Enforcement
- Customer Service
- Food and Beverage Management
Timeline
Food Service Worker
Liberty Public Schools
08.2017 - 05.2018
Customer Service Representative
TJ Maxx Distribution Center
08.2016 - 05.2018
Kitchen Manager
OPAA! Food Management
08.2014 - 04.2024
Customer Service Representative
Swiss Colony
01.2010 - 04.2014
Certificate - Medical Assisting
Vatterott College - Quincy
High School Diploma -
Palmyra High School