Ashton Adams
Weatherford,OK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to the available position, ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Teller ll
MidFirst Bank
Weatherford, OK
09.2023 - 03.2024
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Monitored and reported suspicious activity in line with bank security policies.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Waitress
El Patio Mexican Grill
03.2023 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Handled complaints and questions relating to drinks or food promptly.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
Teller-banker
BancFirst
05.2022 - 03.2023
- Educated customers on use of banking website and mobile apps.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity with bank security policies.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Certified Medication Technician
Homestead Assisted Living
08.2022 - 05.2023
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored medication storage area to maintain medication security and control.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reordered medication to maintain adequate supply.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Turned and repositioned patients to prevent bedsores.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
CNA, CMA
Maple Lawn Medical Care Facility
03.2019 - 08.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Took patient vital signs, height, and weight measurements and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medications to patients and remained vigilant for negative side effects.
Assistant Manager
World Financial Group, Inc.
Clinton , OK
03.2019 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Obtained and interpreted financial statements to assist in credit limit reviews.
Receptionist
State Farm Insurance Inc
Clinton , OK
01.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained and processed invoices, deposits, and money logs.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
Education
Certified Medication Aide
Western Technology Center - Weatherford
Weatherford, OK04.2022
Certified Nursing Assistant
Western Technology Center - Weatherford
Weatherford, OK07.2018
Cosmetology Education
Western Technology Center - Burns Flat
Burns Flat, OK05.2017
Skills
- Strong Client Relations
- Anticipating Guest Needs
- Customer Preferences
- Legal Standards
- Health Code Requirements
- Ordering Procedures
- Management of Personnel Resources
- Safety and Sanitation Standards
- Liquor, Beer and Wine Knowledge
- Attentive Service
- High-Volume Environments
- Daily Reports
- Operational Efficiency
- Safe Serving Knowledge
- Quality Control
- Health Department Regulations
- Event Coordination
- Plating and Presentation
- Social Perceptiveness
- Confirming Transactions
- Order Accuracy
- Process Improvement
- Cleanliness and Organization
- Accurate Cash Handling
- Cash Handling
- Sales Promotion
- Safety Awareness
- Cleanliness Standards
- Reading Comprehension
Timeline
Teller ll
MidFirst Bank
09.2023 - 03.2024
Waitress
El Patio Mexican Grill
03.2023 - 09.2023
Certified Medication Technician
Homestead Assisted Living
08.2022 - 05.2023
Teller-banker
BancFirst
05.2022 - 03.2023
CNA, CMA
Maple Lawn Medical Care Facility
03.2019 - 08.2022
Assistant Manager
World Financial Group, Inc.
03.2019 - 06.2020
Receptionist
State Farm Insurance Inc
01.2019 - 12.2019
Certified Medication Aide
Western Technology Center - Weatherford
Certified Nursing Assistant
Western Technology Center - Weatherford
Cosmetology Education
Western Technology Center - Burns Flat