Ashton Adragna
Hollister,CA
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
18
18
years of professional experience
Work History
Bar and Restaurant Manager
Pops Public House
01.2023 - Current
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices. Expert knowledge of signature cocktails and food items.
- Update and send purchase orders to vendors keeping inventory stocked. Correctly calculated inventory and ordered appropriate supplies.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees. Ensure food and equipment meet required sanitation and safety standards.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Interview, hire, process paperwork, and train new employees. Create a friendly and hospitable environment for staff and guests.
- Managed employee work schedules and manage in/out times and breaks.
- Marketing of promotions and advertise on social media and city wide media.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
QA Senior Technician
Alpha Teknova
01.2018 - 01.2022
- Input data into QMS programs precisely and efficiently tracking findings.
- Monitored and enforced safety measures to mitigate hazards.
- Manage, communicate, and conduct investigations for Supplier Corrective Action Reports.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Quality Management System controller of tools and equipment, document control, nonconformance, and corrective and preventative actions modules.
- Perform and log routine verifications of tools and equipment.
- Perform environmental monitoring tasks, gather data, and create trend analysis.
- Serve as a point of contact for the operations team and lead meetings to ensure quality communications across departments.
- Manage Batch Record reviews, distribute to departments, and follow up on corrections.
- Work within ISO clean room environments.
- Schedule and manage routine inspection of clean rooms ensuring standards are met.
- Perform internal audits of practices and procedures company wide and driving Corrective and Preventative Actions to be conducted. Review, edit, and process Standard Operating Procedures.
Helpdesk Support Specialist
ZAG Technical Services
01.2014 - 01.2018
- Send/Receive customer calls with any PC, printer, and network issues. Track and manage incoming tickets in service desk software.
- Troubleshoot and resolve PCs, printers, network errors, software, access points, hardware. Provide efficient resolutions with outstanding customer service. Follow up with customers and escalate issues to higher level support.
- Build PCs to requested hardware/software specifications.
- Proficient in Microsoft Office Suite and Windows OS.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization. Effective time management and reaching daily billable hours goal.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Server/Bartender
Chilis Bar and Grill
01.2007 - 01.2014
- Communicate and work well with cooks and serving staff to ensure guests needs are met.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Follow opening and closing duty instructions to make sure restaurant is set up for success.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Greet, take item orders, deliver food/drinks, and process payments all while providing outstanding customer service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted with inventorying beverage stock and bar supplies.
Education
High School Diploma -
Live Oak High School
Morgan Hill, CA06-2006
Skills
- Staff management
- Scheduling coordination
- Operations management
- Inventory control and record keeping
- POS systems proficiency
Timeline
Bar and Restaurant Manager
Pops Public House
01.2023 - Current
QA Senior Technician
Alpha Teknova
01.2018 - 01.2022
Helpdesk Support Specialist
ZAG Technical Services
01.2014 - 01.2018
Server/Bartender
Chilis Bar and Grill
01.2007 - 01.2014
High School Diploma -
Live Oak High School
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