Ashton Bailey
Phenix City
Summary
Dynamic professional with a proven track record at CP Healthcare, excelling in conflict resolution and workflow optimization. Skilled in customer service and relationship building, I effectively reduced downtime and enhanced productivity while maintaining a strong focus on operational excellence. Committed to fostering positive work environments and delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Lien Coordinator
CP Healthcare
Columbus, GA
05.2022 - Current
- Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
- Reduced downtime and increased productivity by proactively identifying bottlenecks and addressing issues promptly.
- Examined completed work to identify quality issues.
- Worked with attorney’s on a lien based to get client's medical bills paid.
Customer Service Representative
Safeguard
Columbus, GA
02.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
AMC Theatres
Columbus, GA
03.2011 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certificate - Cosmology
Columbus Technical College
Columbus, GA05.2016
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2011
Skills
- Workload prioritization
- Standard operating procedures
- Maintenance
- Operational excellence
- Customer focus
- Personnel management
- Workflow optimization
- Cost reduction
- Customer service
- Time management
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Patient scheduling
- Patient registration
- Data entry
- Operations management
Timeline
Lien Coordinator
CP Healthcare
05.2022 - Current
Customer Service Representative
Safeguard
02.2020 - 04.2022
Assistant Manager
AMC Theatres
03.2011 - 04.2020
Certificate - Cosmology
Columbus Technical College
High School Diploma -
Smiths Station High School