Ashton Bailey
Phenix City
Summary
Dynamic professional with a proven track record at CP Healthcare, excelling in conflict resolution and workflow optimization. Skilled in customer service and relationship building, I effectively reduced downtime and enhanced productivity while maintaining a strong focus on operational excellence. Committed to fostering positive work environments and delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Lien Coordinator
CP Healthcare
05.2022 - Current
- Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
- Reduced downtime and increased productivity by proactively identifying bottlenecks and addressing issues promptly.
- Examined completed work to identify quality issues.
- Worked with attorney’s on a lien based to get client's medical bills paid.
Customer Service Representative
Safeguard
02.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
AMC Theatres
03.2011 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certificate - Cosmology
Columbus Technical College
Columbus, GA05.2016
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2011
Skills
- Workload prioritization
- Standard operating procedures
- Maintenance
- Operational excellence
- Customer focus
- Personnel management
- Workflow optimization
- Cost reduction
- Customer service
- Time management
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Patient scheduling
- Patient registration
- Data entry
- Operations management
Timeline
Lien Coordinator
CP Healthcare
05.2022 - Current
Customer Service Representative
Safeguard
02.2020 - 04.2022
Assistant Manager
AMC Theatres
03.2011 - 04.2020
Certificate - Cosmology
Columbus Technical College
High School Diploma -
Smiths Station High School
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