Ashton Brockington
Essex,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Aspire Living & Learning
09.2022 - 01.2024
- Monitored and assisted with daily living activities such as bathing, grooming and room care
- Delivered personal care and support aligned with individual support plans
- Prioritized personal safety, health and development through person-centered care
- Implemented behavioral plans for individuals with different needs.
- Transported clients to medical and dental appointments to provide support.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
ForkLift Driver
McCormick Company
02.2022 - 08.2022
- Unload and upload product
- Report shortages
- Transport raw material to production workstations
- Inspect Machinery daily
- Keep updated records of inventory.
Warehouse Associate
Sephora
09.2021 - 02.2022
- Picking and Packing
- Pulls and pack product based on daily orders
- Meets specifics of customers order in a timely manner
- Keeps products separated and organized
- Monitors product quality frequently, reporting problems to mitigate safety issues.
Customer Service Representative
Maximus (MHC)
05.2019 - 09.2021
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bus Driver
Maryland Transit Administration
02.2018 - 04.2019
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from [Location].
- Followed company policies and procedures and maintained compliance with standards.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Aided passengers with disabilities or special needs.
- Inspected bus for any mechanical issues before departure.
CEO/Owner
Kastles Keep Assisted Living
09.2013 - 08.2017
- Analyzed business processes, created and reviewed budgets, coordinated with other managers, and assessed business performance
- Assisted with checking patients in and out of the facility
- Organized and coordinated the patient's schedules, assigned caregiver, and room assignment
- Managed staff work schedules and training process
- Evaluated personnel, and gave performance reviews
- Oversaw patient care at clinics, and hospitals
- Maintained and updated patient records and other demographic information
- Responsible for internal payroll.
Bank Teller & Vault Teller
Bank of America
01.2008 - 12.2011
- Verified the identity of customers
- Processed requests for deposits and withdrawals from patron accounts
- Exchanged dollars for other currencies
- Completed tasks such as processing orders for tellers from vault preparing shipments, counting deposits, checking deposit slips, processing money transfers, and updating registers.
Assistant Store Manager
Family Dollar
07.2005 - 11.2007
- Opened and closed the store
- Directed supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager was unavailable.
Education
80 hrs - Assited Living
Ascend Healthcare institute
Business Management - undefined
CCBC
01.2009
High School Diploma - undefined
Ballou Stay High School
01.2005
Skills
- Infection control procedures
- Charting and documentation
- Support plan management
- Care delivery
- Patient education
- Community integration support
- ADL support
- Medication administration
- Cook healthy meals
- Client transportation
- Personal hygiene
- Review cases
- Light housekeeping
- Companionship
- Monitor vital signs
- Cooking and meal preparation
- Clean living spaces
- Administer medication
- Complaint Handling
- Call center experience
- Call flow maximization
- Account updating
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Research
- Documentation
- Client Relations
- Professional telephone demeanor
- Order Processing
Additional Information
CEO/Owner at Kastles Keep Assisted Living
Timeline
Direct Support Professional
Aspire Living & Learning
09.2022 - 01.2024
ForkLift Driver
McCormick Company
02.2022 - 08.2022
Warehouse Associate
Sephora
09.2021 - 02.2022
Customer Service Representative
Maximus (MHC)
05.2019 - 09.2021
Bus Driver
Maryland Transit Administration
02.2018 - 04.2019
CEO/Owner
Kastles Keep Assisted Living
09.2013 - 08.2017
Bank Teller & Vault Teller
Bank of America
01.2008 - 12.2011
Assistant Store Manager
Family Dollar
07.2005 - 11.2007
80 hrs - Assited Living
Ascend Healthcare institute
Business Management - undefined
CCBC
High School Diploma - undefined
Ballou Stay High School
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