Ashton Brockington
Essex,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Aspire Living & Learning
Belair, MD
09.2022 - 01.2024
- Monitored and assisted with daily living activities such as bathing, grooming and room care
- Delivered personal care and support aligned with individual support plans
- Prioritized personal safety, health and development through person-centered care
- Implemented behavioral plans for individuals with different needs.
- Transported clients to medical and dental appointments to provide support.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
ForkLift Driver
McCormick Company
Hunt Valley, MD
02.2022 - 08.2022
- Unload and upload product
- Report shortages
- Transport raw material to production workstations
- Inspect Machinery daily
- Keep updated records of inventory.
Warehouse Associate
Sephora
Aberdeen, MD
09.2021 - 02.2022
- Picking and Packing
- Pulls and pack product based on daily orders
- Meets specifics of customers order in a timely manner
- Keeps products separated and organized
- Monitors product quality frequently, reporting problems to mitigate safety issues.
Customer Service Representative
Maximus (MHC)
Windsor Mill, MD
05.2019 - 09.2021
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bus Driver
Maryland Transit Administration
Baltimore, MD
02.2018 - 04.2019
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from [Location].
- Followed company policies and procedures and maintained compliance with standards.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Aided passengers with disabilities or special needs.
- Inspected bus for any mechanical issues before departure.
CEO/Owner
Kastles Keep Assisted Living
Ellicott City, MD
09.2013 - 08.2017
- Analyzed business processes, created and reviewed budgets, coordinated with other managers, and assessed business performance
- Assisted with checking patients in and out of the facility
- Organized and coordinated the patient's schedules, assigned caregiver, and room assignment
- Managed staff work schedules and training process
- Evaluated personnel, and gave performance reviews
- Oversaw patient care at clinics, and hospitals
- Maintained and updated patient records and other demographic information
- Responsible for internal payroll.
Bank Teller & Vault Teller
Bank of America
Owings Mills, MD
01.2008 - 12.2011
- Verified the identity of customers
- Processed requests for deposits and withdrawals from patron accounts
- Exchanged dollars for other currencies
- Completed tasks such as processing orders for tellers from vault preparing shipments, counting deposits, checking deposit slips, processing money transfers, and updating registers.
Assistant Store Manager
Family Dollar
Baltimore, MD
07.2005 - 11.2007
- Opened and closed the store
- Directed supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager was unavailable.
Education
80 hrs - Assited Living
Ascend Healthcare institute
Business Management - undefined
CCBC
01.2009
High School Diploma - undefined
Ballou Stay High School
01.2005
Skills
- Infection control procedures
- Charting and documentation
- Support plan management
- Care delivery
- Patient education
- Community integration support
- ADL support
- Medication administration
- Cook healthy meals
- Client transportation
- Personal hygiene
- Review cases
- Light housekeeping
- Companionship
- Monitor vital signs
- Cooking and meal preparation
- Clean living spaces
- Administer medication
- Complaint Handling
- Call center experience
- Call flow maximization
- Account updating
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Research
- Documentation
- Client Relations
- Professional telephone demeanor
- Order Processing
Additional Information
CEO/Owner at Kastles Keep Assisted Living
Timeline
Direct Support Professional
Aspire Living & Learning
09.2022 - 01.2024
ForkLift Driver
McCormick Company
02.2022 - 08.2022
Warehouse Associate
Sephora
09.2021 - 02.2022
Customer Service Representative
Maximus (MHC)
05.2019 - 09.2021
Bus Driver
Maryland Transit Administration
02.2018 - 04.2019
CEO/Owner
Kastles Keep Assisted Living
09.2013 - 08.2017
Bank Teller & Vault Teller
Bank of America
01.2008 - 12.2011
Assistant Store Manager
Family Dollar
07.2005 - 11.2007
80 hrs - Assited Living
Ascend Healthcare institute
Business Management - undefined
CCBC
High School Diploma - undefined
Ballou Stay High School