Ashton Cagle
Greenville,NC
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Experience Coordinator
Marshalls
Greenville, NC
08.2024 - 06.2025
- Reviewed client feedback on social media platforms and responded accordingly.
- Collected data from various sources such as focus groups, interviews, and surveys in order to understand how customers interact with products and services.
- Maintained comprehensive records of all customer interaction activities.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection, ordering, returns and refunds.
- Monitored customer feedback through surveys and phone calls.
- Organized promotional events designed to engage customers and boost sales revenues.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Managed check-out operations and upheld high standards of customers service.
Shift Supervisor
CVScaremark
GREENVILLE, NC
03.2013 - 08.2024
- Ensured all safety and sanitation regulations were met throughout the shift.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Developed strategies for improving operational efficiency and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
- Recruited, hired, and mentored new team members, working closely with human resources department.
Education
Greenville Christian Academy
GREENVILLE, NCSkills
- Customer service
- Data analysis
- Complaint resolution
- Customer feedback
- Cash handling and processing
- Customer relations
- Employee training
- Sales strategies
- Team leadership
Timeline
Customer Experience Coordinator
Marshalls
08.2024 - 06.2025
Shift Supervisor
CVScaremark
03.2013 - 08.2024
Greenville Christian Academy
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