ASHTON CARDWELL
Central City,KY
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goal in a timely and safe matter.
Overview
6
6
years of professional experience
Work History
DISCLOSURE SPECIALIST
BAPTIST HEALTH
12.2022 - Current
- Maintained medical records, technical library and correspondence files
- Retrieved medical records by following chart-out procedures
- Transmitted correspondence or medical records by mail or email
- Protected security of medical records to maintain patient confidentiality
- Obtained medical records from previous doctors to evaluate patients
- Transmitted correspondence and medical records by mail, email or fax
- Kept accurate and detailed patient charting in electronic medical records
COLLECTION SPECIALIST
BAPTIST HEALTH
12.2021 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
PATIENT ACCESS REPRESENTATIVE
OWENSBORO HEALTH MUHLENBERG COMMUNITY HOSPITAL
08.2018 - 12.2021
- Worked in call center environment handling manual and automatically dialed outbound calls
- Used scripted conversation prompts to convey current account information and obtain payments
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Achieved performance goals on consistent basis
- Maintained high volume of calls to meet demands of busy group
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Balanced deposits and credit card payments each day
Education
Associate of Arts -
MADISONVILLE COMMUNITY COLLEGE
Madisonville, KYSkills
- Correspondence Sorting and Filing
- Risk Management
- Attention to Detail
- Conflict Resolution
- Creative Problem Solving
- Documentation and Recordkeeping
- Critical Thinking
- Teamwork and Collaboration
- Time Management
- Multitasking
- Reliability
- Excellent Communication
Timeline
DISCLOSURE SPECIALIST
BAPTIST HEALTH
12.2022 - Current
COLLECTION SPECIALIST
BAPTIST HEALTH
12.2021 - 12.2022
PATIENT ACCESS REPRESENTATIVE
OWENSBORO HEALTH MUHLENBERG COMMUNITY HOSPITAL
08.2018 - 12.2021
Associate of Arts -
MADISONVILLE COMMUNITY COLLEGE