Ashton DeMaa
Waupun,WI
Summary
Driven professional with a proven track record at Guth's Candy, American Family Insurance, National Exchange Bank, and The Other Bar, adept in customer service and problem-solving abilities. Excelled in roles requiring critical thinking and data entry, significantly enhancing production efficiency and customer satisfaction. Skilled in Microsoft Office Suite, demonstrating a strong blend of technical and interpersonal skills to achieve outstanding results. A people and team oriented person with the ability to create rapport with clients, customers, and industry professionals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Team Member
Guth's Candy
05.2024 - Current
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Loaded and unloaded materials and assemblies weighing as much as 150 pounds.
- Set up, operated and maintained production machinery such as stoves, cooling tunnels, mixers, etc.
- Maintained a safe working environment through adherence to safety protocols and regular equipment inspections.
- Ensured product quality by conducting thorough inspections at various stages of the production process.
Office Assistant
American Family Insurance
08.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Customer Service Representative II
National Exchange Bank & Trust
06.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Used immense discretion and confidentiality in the preparation, execution, and follow-up inquiries of customer financial transactions.
Kitchen Staff/Barback
The Other Bar
06.2019 - 08.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Answered customer inquiries, phone calls, and other issues with haste and professionalism.
- Worked with other kitchen staff members in creating dishes, ensuring cleanliness of the kitchen space, and more.
Education
Associate of Science - Business Management
Moraine Park Technical College
Fond Du Lac, WI05.2026
High School Diploma -
Waupun Area Senior High School
Waupun, WI05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Money handling abilities
- Computer Proficiency
- Payment Processing
- Scheduling
Certification
Certified In Microsoft Office, Including PowerPoint, Excel, and Word
Timeline
Production Team Member
Guth's Candy
05.2024 - Current
Office Assistant
American Family Insurance
08.2023 - Current
Customer Service Representative II
National Exchange Bank & Trust
06.2022 - 04.2024
Kitchen Staff/Barback
The Other Bar
06.2019 - 08.2023
Associate of Science - Business Management
Moraine Park Technical College
High School Diploma -
Waupun Area Senior High School