Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashton Derrick

Canyon Lake

Summary

Dynamic professional with a proven track record at Sonics Drive In, excelling in customer service and conflict resolution. Skilled in financial transaction processing and fostering customer trust, I consistently achieved high performance ratings while training teams and optimizing operations. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Proactive and hardworking individual focused on continuous operational improvement.

Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Sonics Drive In
10.2024 - Current
  • Offered hands-on assistance to customers.
  • Opened and closed location.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Ensuring proper food preparation and food safety standards
  • Maintain staffing levels by contacting employees on short term emergency notice.
  • Defined clear targets and objectives and communicated to other team members.

Dasher

DoorDash
04.2024 - Current
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Conflict resolution by addressing issues and resolve customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.

Crew Member

Sonics Drive In
02.2021 - 08.2023
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.

Education

No Degree - Biology

Schreiner University
Kerrville, TX

Skills

  • Fostering customer trust and rapport
  • Clear and concise verbal communication
  • Team collaboration
  • Conflict resolution
  • Problem-solving
  • Strategic Team leadership and guidance
  • Financial transaction "Cash, credit card, cash app" processing

Timeline

Assistant Manager

Sonics Drive In
10.2024 - Current

Dasher

DoorDash
04.2024 - Current

Crew Member

Sonics Drive In
02.2021 - 08.2023

No Degree - Biology

Schreiner University

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