Ashton Dickison
Springfield,USA
Summary
Versatile and safety-conscious customer service manager with extensive experience in supervising teams, safeguarding assets, and ensuring compliance with safety protocols. Proven ability to create secure, welcoming environments for customers and staff across medical, retail, and food service industries. Strong leadership in hiring, training, compliance oversight, customer engagement, and operational safety. Skilled communicator with the ability to interpret and convey critical safety and procedural information clearly across all levels of staff and clientele.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Federal Bureau Of Prisons
Springfield, MO
12.2024 - 05.2025
- Trained first and foremost as a federal correctional officer, with in-depth instruction in security protocols, use of force, emergency response, defensive tactics, and inmate supervision prior to medical duties.
- Delivered essential medical care within a secure, high-risk environment while upholding federal policies and maintaining constant situational awareness.
- Collaborated closely with both medical and correctional staff to manage inmate safety during examinations, treatments, and transport.
- Adapted to rapidly changing conditions, responding to security threats and medical emergencies with calm, trained precision.
- Mentored new hires on safety-first practices, including infection control, communication with high-risk individuals, and field-based medical assessments.
- Maintained strict confidentiality and accuracy in all medical documentation, ensuring compliance with HIPAA and federal standards.
PSA/Security Guard/Medical Secretary/CCA
Cox Medical Center
Springfield, MO
08.2014 - 12.2024
- Phlebotomist float for multiple clinics
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed standard operation procedures for securing and patrolling buildings and/or using the patrol vehicle
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed physician calendar, scheduling patient appointments and procedures.
- Rooming patients, obtaining vitas and POC testing
- BLS current
General Manager
FYE
Springfield, MO
07.2021 - 12.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Began a new store from the ground up including hiring a full staff, building wall shelves and fixtures to display product, ordering supplies and completing staff employee training on my own.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained employees on company procedures and worksite safety.
- Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
Customer Service Advisor
FedEx
Springfield, MO
08.2019 - 11.2020
- Make every customer experience outstanding
- Assist customers in the shipping department as well as the marketing production department
- Created and printed business and personal marketing materials and assisted customers in learning how to create these things on their own
- Deliver customer service on a daily basis to the best of my ability in order to make everyone feel welcome
- Assisted in training other employees to produce marketing materials
- Worked with outsourced companies and contracted workers to complete projects for businesses
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Senior Guest Advisor
GameStop
Springfield, MO
01.2017 - 08.2019
- Opened and closed the store in preparation for daily and nightly shifts
- Sent and received shipment, Regional Stock Balance and website orders to other locations/guests
- Traveled to other cities to assist stores when needed
- Train newer employees to do similar tasks when I am away
- Inventory the store; category counts, perpetual scans, defective transfers, etc.
- Kept the store neat, clean and organized.
- Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.
Shift Leader/server
Buffalo Wild Wings
Ewa Beach, HI
08.2016 - 07.2017
- Opened and closed the store in preparation for daily and nightly shifts
- Deliver a good customer experience to all assigned guests in the restaurant
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
General Manager
Starbucks
Springfield, MO
12.2013 - 07.2014
- Provided coaching and direction to the store team to act and to achieve operational goals
- Constantly reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Skilled in operational tools to plan for and achieve operational excellence in the store
- Tools include Automated Labor, Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
- Actively managed store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
- Managed ongoing partner performance using performance management tools to support organizational objectives
- Utilized discretion in accessing external resources to support store operations and to execute district and regional initiatives
Education
BA - English, Psychology and Hospitality
Missouri State University
Springfield, MO01.2019
AA - Hospitality
Ozarks Technical Community College
Springfield, MO12.2018
AA - Interdepartmental Studies
Ozarks Technical Community College
Springfield, MO12.2018
Skills
- Reliability
- Leadership
- Microsoft office
- Adobe Acrobat
- 60 WPM
- Conversational Mandarin
- Team collaboration
- Communication skills
- Time management
- Detail orientation
- Data entry
Languages
English, conversational Mandarin Chinese
Community Service
Cox Health Volunteer, 2023-06
Certification
- CNA - October 2024
- BLS - January 2025
Languages
Mandarin
Limited
Timeline
CNA
Federal Bureau Of Prisons
12.2024 - 05.2025
General Manager
FYE
07.2021 - 12.2021
Customer Service Advisor
FedEx
08.2019 - 11.2020
Senior Guest Advisor
GameStop
01.2017 - 08.2019
Shift Leader/server
Buffalo Wild Wings
08.2016 - 07.2017
PSA/Security Guard/Medical Secretary/CCA
Cox Medical Center
08.2014 - 12.2024
General Manager
Starbucks
12.2013 - 07.2014
BA - English, Psychology and Hospitality
Missouri State University
AA - Hospitality
Ozarks Technical Community College
AA - Interdepartmental Studies
Ozarks Technical Community College
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