Ashton Dixon
New Iberia,LA
Summary
Heavily licensed, results driven Claims Manager/Claims Adjuster with a proven track record of efficiently managing and processing homeowners insurance claims. Skilled in customer service, Xactimate, policy interpretation, improving efficiency, and achieving high rates of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Claims Supervisor
Alacrity Solutions
05.2022 - 03.2024
- Managed team of claims adjusters, ensuring prompt and accurate claims processing.
- Handled complex and high-value insurance claims, negotiating settlements with vendors and clients.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
- Ensured timely resolution of escalated claims.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
Claims Adjuster
Pilot Catastrophe Services
09.2017 - 05.2022
- Managed claim process from open to final closure, including investigations, evaluations, and negotiations with policyholders and third parties.
- Reviewed and analyzed policy coverage to determine liability and settlement amounts for claims.
- Exercised proper judgment and decision making to analyze over 50 claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Used Xactimate to compile estimates for personal property and structure damage.
Education
ALL LINES CLAIMS ADJUSTER -
Adjuster Pro
Mobile, AL06.2017
Skills
- Time management
- Communication
- MS Office Suite
- Proficient in Xactimate
- Customer Expectations Management
- Claims investigation and research
- Willing to Learn
- Customer Service
- Decision-Making
- Team Building Leadership
- Proactive and Focused
- Process Implementation
- Attention to detail
- Claims Management Expertise
- Insurance policy knowledge
Timeline
Claims Supervisor
Alacrity Solutions
05.2022 - 03.2024
Claims Adjuster
Pilot Catastrophe Services
09.2017 - 05.2022
ALL LINES CLAIMS ADJUSTER -
Adjuster Pro
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