ASHTON ELLIS
BOND ORTHODONTICS
Frisco,USA
1
Certification
9
years of professional experience
Revenue Cycle Management and dental operations professional with extensive experience in dental billing, insurance verification, claims management, accounts receivable, denial recovery, patient billing, and office operations. Experienced in managing front-end and back-end revenue cycle functions, maintaining accurate patient and insurance records, resolving claim issues, and supporting timely reimbursement. Strong background in team leadership, workflow optimization, financial management, and patient service.
Work History
RCM SPECIALIST
2 Years 8 Months- Verify patient insurance eligibility and benefits prior to scheduled appointments to support accurate treatment planning and billing.
- Maintain accurate patient demographic and insurance information within the practice management system.
- Prepare, review, and electronically submit dental claims and required attachments to clearinghouses and insurance payers.
- Ensure accurate application of CDT dental procedure codes to support billing accuracy and coding compliance.
- Identify, research, and correct rejected claims to facilitate timely resubmission and reimbursement.
- Monitor aging accounts receivable and follow up on unpaid claims beyond standard payer processing timeframes.
- Research claim denials through payer portals and direct communication with insurance companies.
- Prepare and submit appeals and reconsiderations for denied claims while following payer-specific requirements.
- Communicate with dental offices and clinical staff regarding unresolved accounts, claim status, and outstanding A/R.
- Accurately post insurance and patient payments, adjustments, and write-offs on a daily basis.
- Manage patient billing by sending statements, responding to financial questions, and establishing payment reminders.
- Support efficient revenue-cycle workflows by identifying billing issues and communicating account discrepancies for resolution.
OPERATIONS MANAGER
1 Year 11 Months- Supervised operations staff and ensured compliance with company policies, procedures, and performance expectations.
- Developed and implemented systems and procedures designed to improve operational quality and team efficiency.
- Managed inventory and supply-chain operations to ensure timely availability of dental supplies and services.
- Trained, coached, and guided team members to maintain productivity and performance standards.
- Implemented business strategies designed to increase revenue and support business growth.
- Managed patient account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documentation to ensure accuracy.
- Processed invoices and coordinated payments through checks, electronic transfers, and bank drafts.
LEAD WELLNESS COORDINATOR
2 Years- Provided leadership and support to the sales team while assisting nurse practitioners with formalizing patient therapeutic care plans.
- Created and documented individualized plans based on patients’ insurance coverage and financial needs.
- Developed wellness programs targeting specific populations and areas of wellness.
- Collected and tracked program participation and outcome information.
- Coordinated health-fair activities and community events to increase awareness of wellness services.
LEAD DENTAL ASSISTANT
1 Year 7 Months- Provided direct chairside assistance to dentists during a variety of dental procedures.
- Performed dental radiographs, documented patient medical histories, and obtained vital signs.
- Maintained infection-control standards through proper sterilization of instruments and surgical equipment.
- Trained and provided guidance to other dental assistants as needed.
- Maintained dental supply inventory, monitored stock levels, and placed and expedited supply orders.
Education
High School Diploma
Skills
Revenue Cycle Management (RCM
Insurance Eligibility & Benefits Verification
Dental Claims Submission
CDT Coding
Claims Rejections & Resubmissions
Accounts Receivable (A/R)
Denial Management & Appeals
Payment Posting & Reconciliation
Patient Collections & Billing
Prior Authorizations
Patient Account Management
Scheduling & Treatment Coordination
Workflow Optimization
Team Leadership & Training
Customer Service
Financial & Office Operations
Certification
Registered Dental Assistant (RDA) National School of Dental Assisting | Certification #87109
Timeline
RCM SPECIALIST
BOND ORTHODONTICS
12.2023 - CurrentRead More
OPERATIONS MANAGER
GREAT EXPRESSIONS DENTAL CENTERS
11.2021 - 10.2023Read More
LEAD WELLNESS COORDINATOR
MODOMA
11.2019 - 11.2021Read More
LEAD DENTAL ASSISTANT
DOSSETT DENTAL
02.2018 - 09.2019Read More
American School Correspondence
High School Diploma
Read More