Ashton Fleary
Pompano Beach,FL
Summary
Tech-savvy, detail-oriented, and performance-driven professional with 15+ years of experience in handling desktop/network support tasks - adept at multi-tasking and handling high-volume workload. A highly exposed professional with a passion for coordinating desktop support teams, testing software, monitoring desktop services, allocating resources, tracking data, preparing reports, and training staff. Possess a solution-driven attitude with in-depth knowledge in handling time-sensitive, confidential information, driving completion of key deliverables, managing complex job responsibilities, and organizing essential tasks. Recognized as a resourceful and goal-oriented individual, capable of communicating clearly and effectively with diverse populations in written, verbal, and presentation formats. Furnished with excellent work ethics, strong negotiation skills, and an outstanding track record of dependability and integrity.
In my previous role as a Desktop Manager at Teleperformance, I successfully led initiatives related to desktop deployment for remote teams, streamlining processes to enhance efficiency. My responsibilities included desktop imaging, packing and shipping hardware bundles, and providing ongoing support for remote advisors. These experiences have equipped me with the skills and insights necessary to excel in a dynamic and fast-paced work-at-home support environment.
Overview
19
19
years of professional experience
Work History
Logistics Assistant
Teleperformance
08.2018 - 12.2023
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Remote Support: Skilled in supporting work-at-home advisors, offering comprehensive assistance in setting up and configuring desktop bundles, thereby enhancing overall productivity.
- Client Image Management: Demonstrated expertise in managing and updating client images to ensure compatibility with evolving project requirements and industry standards.
IT - DESKTOP MANAGER
Teleperformanceusa (Advance Service Division)
02.2016 - 12.2023
- Coordinate activities of staff engaged in computer operations by performing assigned duties personally or with subordinates
- Showcase leadership skills by initiating a revised billing program for the paper route, which increased on-time payments by 30%
- Monitor problem management database and follow up with assigned personnel to ensure timely resolution of problems
- Help plan monthly 'flyings' and quarterly meetings, assist grocery shoppers in finding products and deliver carry-out services
- Create a new customer comment program, which includes a personal letter from the head
- Increase customer satisfaction by 75%.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
IT - DESKTOP ENGINEER
Teleperformanceusa (Advance Service Division)
05.2006 - 02.2016
- Exhibited proficiency by administering and troubleshooting over 2500 desktops for one of the biggest call centers in the world
- Provided technical assistance, including setting up hardware systems, installing software, and troubleshooting basic IT issues
- Assisted in organizing the flow of stock in the grocery store
- Prepared weekly inventory reports & submitted them to the supervisor
- Demonstrated competency by recommending a new stocking system, effectively reducing stocking time by four hours a week
- Took full responsibility for serving over 78 customers on the neighborhood newspaper route while handling billing and collections.
NETWORK SPECIALIST
Company Name
06.2005 - 06.2005
- Meticulously analyzed workflow and security requirements while establishing the network to achieve organizational goals/objectives
- Evaluated network performance issues and handled tasks such as installing and testing equipment, connections, and firewalls
- Provided a keen eye on defining policies/procedures for the network
- Implemented, monitored, and evaluated security protocols
- Tracked and evaluated the network and troubleshot any problems
- Led fine-tuning of networks to enhance user performance
- Trained staff on the safe and secure use of the network
- Tested/performed network enhancements to regularly update the network.
Education
No Degree - Computer And Information Sciences
North Miami High School
North Miami, FL05.2006
Skills
- IT Leadership & Team Work
- Data Management & Analysis
- Operational/Management Services
- Prioritization & Time Management
- Strategic Analysis & Tactical Planning
- Technical & Non-Technical Communication
- Software Applications & Basic Hardware
- Complex Hardware/Software Issues Resolution
- Compliance & Process Improvement
- Technical Equipment Utilization
- Good Reasoning & Decision-Making
- Network & Desktop Support
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Add Other Computer/Technical Skills
Affiliations
TREASURER, High School RC Airplane Club, Wrote articles about RC airplane club for high school newspaper & coordinated fundraising activities which resulted in $350 in profit.
Timeline
Logistics Assistant
Teleperformance
08.2018 - 12.2023
IT - DESKTOP MANAGER
Teleperformanceusa (Advance Service Division)
02.2016 - 12.2023
IT - DESKTOP ENGINEER
Teleperformanceusa (Advance Service Division)
05.2006 - 02.2016
NETWORK SPECIALIST
Company Name
06.2005 - 06.2005
No Degree - Computer And Information Sciences
North Miami High School