Ashton Lee
Summary
Proven leader in banking management with a track record of enhancing customer satisfaction and streamlining operations at Equity Bank. Skilled in operations management and fostering customer relationships, demonstrated through strategic leadership and a commitment to excellence. Excels in audit preparation and team development, significantly improving branch performance and market share.
Overview
4
4
years of professional experience
Work History
Bank Branch Manager
Equity Bank
2023.03 - 2024.06
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
Member Service Representative
Truity Credit Union
2022.04 - 2023.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Retail Bank Manager
Stride Bank NA
2020.08 - 2022.04
- Ensured timely completion of required audits by closely monitoring internal controls adherence throughout the branch network.
- Influenced positive change within the branch by fostering open communication channels between employees at all levels of the organization.
- Managed daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
- Implemented effective risk management practices to minimize losses due to fraud or operational errors.
- Maximized overall branch performance by consistently monitoring and analyzing key performance indicators to identify areas for improvement.
- Motivated employees to deliver exceptional service by creating a positive, supportive work environment that fosters teamwork and collaboration.
Education
No Degree - General Education
Independence Community College
Independence, KSNo Degree - Elementary Education
Oklahoma Wesleyan University
Bartlesville, OKHigh School Diploma -
Cherryvale Sr / Middle School
Cherryvale, KS05.2017
Skills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Branch Marketing
- Verbal/written communication
- Attention to Detail
- Customer Relationships
Additional Information
Authorized to work for any Employer in the US
Timeline
Bank Branch Manager
Equity Bank
2023.03 - 2024.06
Member Service Representative
Truity Credit Union
2022.04 - 2023.03
Retail Bank Manager
Stride Bank NA
2020.08 - 2022.04
No Degree - General Education
Independence Community College
No Degree - Elementary Education
Oklahoma Wesleyan University
High School Diploma -
Cherryvale Sr / Middle School
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