Sports Data Analyst
Ashton Hinton
IT Apprentice
Atlanta,GA
Summary
Recent Bachelor of Science in Computer Science graduate from Kennesaw State University, equipped with a solid foundation in software development, system troubleshooting, and IT support. Brings nearly one year of practical experience in both field and office settings, demonstrating a rapid learning curve and advanced computer proficiency. Highly organized and dependable, with a track record of managing multiple priorities with utmost efficiency and a detail-oriented approach. A proactive team player known for a strong work ethic and flexibility in taking on new responsibilities to enhance team productivity and outcomes. Am eager to apply technical skills and fresh knowledge in a dynamic entry-level computer/IT role, aiming to contribute to and grow with a forward-thinking company.
Overview
5
5
years of professional experience
Work History
IT Apprenticeship
Kennesaw State University
02.2024 - Current
- Collaborate with university IT staff to efficiently resolve technical incidents and fulfill service requests, enhancing system functionality and user satisfaction.
- Perform hardware installations and configurations, ensuring seamless connectivity of user devices and AV equipment with network and Wi-Fi.
- Identify and replace faulty components in computers, audio/video, and control systems, maintaining operational excellence.
- Provide high-quality technical support and customer service, adhering to established protocols to resolve issues and escalate incidents as necessary.
- Manage closure of service tickets for multiple applications, including ePro Financials, OwlLife, Vector LMS, EMS, WebCheckout, ServiceNow, DocuSign, and ETQ Reliance.
- Handle user access termination for outgoing staff, securing system integrity and data protection.
- Devised and implemented processes and procedures to streamline operations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Valet
Toyota
9 2022 - 1 2023
- As a Service Valet at Toyota, my primary responsibility was to provide exceptional customer service to visitors of the service shop
- I engaged with customers to understand their specific vehicle-related needs and concerns
- Once I gathered this information, I collaborated with the service team associates to determine whether the vehicle required service at the body shop or the express lane
- In addition to managing customer interactions, I played a crucial role in the day-to-day operations of the service shop
- This included efficiently parking vehicles to optimize space utilization and ensure a smooth workflow
- I also performed vehicle maintenance tasks, such as checking tire pressure and replacing engine air filters and cabin filters
- My role demanded strong communication skills, attention to detail, and the ability to adapt to changing tasks and priorities
- Through my contributions, I consistently upheld Toyota's commitment to delivering top-notch service and customer satisfaction.
Copier Service Technician
Kennesaw State University
04.2022 - 12.2022
- Diagnosed and resolved equipment issues, ensuring the maintenance of peak performance for university copiers and related machinery.
- Conducted system evaluations using detailed checklists, documented issues, and communicated repair options to users for informed decision-making.
- Leveraged extensive knowledge of standard and RICOH equipment to perform efficient troubleshooting and repairs.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Assisted customers with technical support inquiries.
Warehouse/Mover
Kennesaw state
08.2022 - 11.2022
- Unpacked and repacked items in different quantities and configurations for shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Disconnected and reconstructed furniture
- Optimized workflow by properly maintaining moving equipment and vehicles, leading to fewer delays and increased efficiency on the job.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
Brand Ambassador
Forever 21
05.2022 - 09.2022
Sales Associate
Finish Line
06.2021 - 02.2022
Retail Sales Associate/Supervisor
Burlington
07.2019 - 06.2021
Education
Bachelor of Science in Computer Science -
Kennesaw State University
Kennesaw, GA 05.2024 - 05.2024
Skills
Team Collaboration
Experience with SQL Database Management
Experience in Operating Systems (primarily ubuntu)Linux
Debugging and Troubleshooting
Problem Solving and Critical Thinking
Team Collaboration
Research and analysis
Data Interpretation
References
References available upon request
Interests
Space Systems
Timeline
Bachelor of Science in Computer Science -
Kennesaw State University
05.2024 - 05.2024
IT Apprenticeship
Kennesaw State University
02.2024 - Current
Warehouse/Mover
Kennesaw state
08.2022 - 11.2022
Brand Ambassador
Forever 21
05.2022 - 09.2022
Copier Service Technician
Kennesaw State University
04.2022 - 12.2022
Sales Associate
Finish Line
06.2021 - 02.2022
Retail Sales Associate/Supervisor
Burlington
07.2019 - 06.2021
Valet
Toyota
9 2022 - 1 2023