Sports Data Analyst
Ashton Hinton
IT Apprentice
Atlanta,GA
Summary
Recent Bachelor of Science in Computer Science graduate from Kennesaw State University, equipped with a solid foundation in software development, system troubleshooting, and IT support. Brings nearly one year of practical experience in both field and office settings, demonstrating a rapid learning curve and advanced computer proficiency. Highly organized and dependable, with a track record of managing multiple priorities with utmost efficiency and a detail-oriented approach. A proactive team player known for a strong work ethic and flexibility in taking on new responsibilities to enhance team productivity and outcomes. Am eager to apply technical skills and fresh knowledge in a dynamic entry-level computer/IT role, aiming to contribute to and grow with a forward-thinking company.
Overview
5
5
years of professional experience
Work History
IT Apprenticeship
Kennesaw State University
02.2024 - Current
- Collaborate with university IT staff to efficiently resolve technical incidents and fulfill service requests, enhancing system functionality and user satisfaction.
- Perform hardware installations and configurations, ensuring seamless connectivity of user devices and AV equipment with network and Wi-Fi.
- Identify and replace faulty components in computers, audio/video, and control systems, maintaining operational excellence.
- Provide high-quality technical support and customer service, adhering to established protocols to resolve issues and escalate incidents as necessary.
- Manage closure of service tickets for multiple applications, including ePro Financials, OwlLife, Vector LMS, EMS, WebCheckout, ServiceNow, DocuSign, and ETQ Reliance.
- Handle user access termination for outgoing staff, securing system integrity and data protection.
- Devised and implemented processes and procedures to streamline operations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Valet
Toyota
9 2022 - 1 2023
- As a Service Valet at Toyota, my primary responsibility was to provide exceptional customer service to visitors of the service shop
- I engaged with customers to understand their specific vehicle-related needs and concerns
- Once I gathered this information, I collaborated with the service team associates to determine whether the vehicle required service at the body shop or the express lane
- In addition to managing customer interactions, I played a crucial role in the day-to-day operations of the service shop
- This included efficiently parking vehicles to optimize space utilization and ensure a smooth workflow
- I also performed vehicle maintenance tasks, such as checking tire pressure and replacing engine air filters and cabin filters
- My role demanded strong communication skills, attention to detail, and the ability to adapt to changing tasks and priorities
- Through my contributions, I consistently upheld Toyota's commitment to delivering top-notch service and customer satisfaction.
Copier Service Technician
Kennesaw State University
04.2022 - 12.2022
- Diagnosed and resolved equipment issues, ensuring the maintenance of peak performance for university copiers and related machinery.
- Conducted system evaluations using detailed checklists, documented issues, and communicated repair options to users for informed decision-making.
- Leveraged extensive knowledge of standard and RICOH equipment to perform efficient troubleshooting and repairs.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Assisted customers with technical support inquiries.
Warehouse/Mover
Kennesaw state
08.2022 - 11.2022
- Unpacked and repacked items in different quantities and configurations for shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Disconnected and reconstructed furniture
- Optimized workflow by properly maintaining moving equipment and vehicles, leading to fewer delays and increased efficiency on the job.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
Brand Ambassador
Forever 21
05.2022 - 09.2022
Sales Associate
Finish Line
06.2021 - 02.2022
Retail Sales Associate/Supervisor
Burlington
07.2019 - 06.2021
Education
Bachelor of Science in Computer Science -
Kennesaw State University
Kennesaw, GA 05.2024 - 05.2024
Skills
Team Collaboration
References
References available upon request
Interests
Space Systems
Timeline
Bachelor of Science in Computer Science -
Kennesaw State University
05.2024 - 05.2024
IT Apprenticeship
Kennesaw State University
02.2024 - Current
Warehouse/Mover
Kennesaw state
08.2022 - 11.2022
Brand Ambassador
Forever 21
05.2022 - 09.2022
Copier Service Technician
Kennesaw State University
04.2022 - 12.2022
Sales Associate
Finish Line
06.2021 - 02.2022
Retail Sales Associate/Supervisor
Burlington
07.2019 - 06.2021
Valet
Toyota
9 2022 - 1 2023