Ashton Holmes
Manager
New Braunfels,TX
Summary
Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients. Reliable Medical Support professional with 10plus years of experience in busy environment. Expertly assist with office operations and physician support by gathering patient information, communication and resolutions. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant Intern
Texas Med Clinic.
San Antonio, Texas
07.2007 - 09.2022
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Cross-trained in front-office procedures to back up reception staff.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Memory Care Caregiver
Rio Terrace
New Braunfels, Texas
04.2022 - 05.2022
- Conducted tours of facility to prospective residents and families.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
Scheduler Coordinator
Comal ReStore
New Braunfels, Texas
04.2022 - 05.2022
- Monitored company donation inventory to keep sales levels and databases updated.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Manager
Heidelberg Lodges
New Braunfels, Texas
06.2020 - 07.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored expenditures to mitigate risk of overages.
Personal Caregiver
Caring Senior Services
New Braunfels, Texas
01.2020 - 03.2020
- Maintained clean, safe and well-organized patient environment.
- Used company software and databases to maintain records of services performed and patient conditions.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Medical Assistant/Phlebotomy Supervisor
Hallmark House Calls
San Antonio, Texas
07.2019 - 11.2019
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Ordered and prepared reagents and supplies.
- Obtained all prescribed laboratory testing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
- Ambulated, turned and positioned patients.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Verified appropriate lab couriers picked up collected lab specimens.
- Prepared initial patient charts for admission.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant/Lead Phlebotomist
St. Lazarus Family Practice
San Antonio, Texas
02.2019 - 07.2019
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared initial patient charts for admission.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained all prescribed laboratory testing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Ordered and prepared reagents and supplies.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Sales Associate
IBEX Global
New Braunfels, Texas
05.2018 - 10.2018
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Environmental Service Technician
Christus Health
New Braunfels, Texas
03.2018 - 05.2018
- Monitored spaces for environmental safety hazards.
- Formulated and implemented long-range plans for environmental programs.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Followed specific cleaning schedules based on patient needs.
Sales Associate
Cariloha
San Antonio, Texas
12.2017 - 02.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Dunkin' Donuts Franchising
San Antonio, Texas
09.2017 - 12.2017
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Medical Assistant
Hill Country Medical Associates
New Braunfels, Texas
08.2016 - 06.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Phlebotomist
Clinical Pathology Laboratories, Inc.
San Antonio, Texas
04.2010 - 05.2016
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture and other CT procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Obtained blood specimens by performing venipunctures and finger sticks 120 times per day.
Medical Receptionist
Dr. Nick Shannon Family Practice
San Antonio, Texas
08.2009 - 04.2010
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Completed and filed financial documentation for accounting purposes.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Medical Assistant/Receptionist
Texas Med Clinic.
San Antonio, Texas
09.2007 - 12.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Cashier/Server
Dippin Dots
San Marcos, Texas
06.2006 - 01.2007
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Barista
Starbucks
San Antonio, Texas
01.2006 - 05.2006
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Food Service Worker
Bill Miller BBQ
San Antonio, Texas
01.2006 - 03.2006
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Lead Food Service Worker
Chicken Express
New Braunfels, Texas
07.2004 - 12.2005
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Food Handler
Schlitterbahn Waterpark New Braunfels
New Braunfels, Texas
05.2003 - 07.2003
- Maintained high customer satisfaction levels by preparing orders accurately.
- Checked and logged food temperatures every hour.
- Distributed food during busy peak periods to drive customer satisfaction.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
High School Diploma -
Highlands High School
San Antonio, TX 01.2006 - 05.2006
Medical Assistant Certification - Medical Assisting
Career Point College
San Antonio, TX 08.2006 - 04.2007
Associate of Science - Environmental Education
San Antonio College
San Antonio, TX 08.2019 - Current
Skills
Patient Scheduling
Patient Assessments
Diagnostic equipment expertise
Chronic disease management
Medical office administration
Payment collection
Medical Records Management
Insurance claims
EMR / EHR
Phlebotomy
Monitoring patient progress
Simple dressings
Completing insurance forms
MS Office
Flexible and Adaptable
First Aid/CPR
Cultural Awareness
Maintenance and Repair
Google Workspace
Timeline
Memory Care Caregiver
Rio Terrace
04.2022 - 05.2022
Scheduler Coordinator
Comal ReStore
04.2022 - 05.2022
Manager
Heidelberg Lodges
06.2020 - 07.2021
Personal Caregiver
Caring Senior Services
01.2020 - 03.2020
Associate of Science - Environmental Education
San Antonio College
08.2019 - Current
Medical Assistant/Phlebotomy Supervisor
Hallmark House Calls
07.2019 - 11.2019
Medical Assistant/Lead Phlebotomist
St. Lazarus Family Practice
02.2019 - 07.2019
Sales Associate
IBEX Global
05.2018 - 10.2018
Environmental Service Technician
Christus Health
03.2018 - 05.2018
Sales Associate
Cariloha
12.2017 - 02.2018
Sales Associate
Dunkin' Donuts Franchising
09.2017 - 12.2017
Medical Assistant
Hill Country Medical Associates
08.2016 - 06.2017
Phlebotomist
Clinical Pathology Laboratories, Inc.
04.2010 - 05.2016
Medical Receptionist
Dr. Nick Shannon Family Practice
08.2009 - 04.2010
Medical Assistant/Receptionist
Texas Med Clinic.
09.2007 - 12.2008
Medical Assistant Intern
Texas Med Clinic.
07.2007 - 09.2022
Medical Assistant Certification - Medical Assisting
Career Point College
08.2006 - 04.2007
Cashier/Server
Dippin Dots
06.2006 - 01.2007
Barista
Starbucks
01.2006 - 05.2006
Food Service Worker
Bill Miller BBQ
01.2006 - 03.2006
High School Diploma -
Highlands High School
01.2006 - 05.2006
Lead Food Service Worker
Chicken Express
07.2004 - 12.2005
Food Handler
Schlitterbahn Waterpark New Braunfels
05.2003 - 07.2003