Ashton Holmes
Durham,NC
Summary
Proven track record of enhancing customer satisfaction and driving sales at People’s Food Co-op through expert cash handling and exceptional service. A quick learner and reliable team leader, I excel in fast-paced environments, demonstrated by efficiently managing high-volume transactions and mentoring new staff, significantly contributing to store success. Having a long background of public volunteer work, I have the ability to work with people from very different backgrounds without an expectation of compensation. This has led to a development of empathy and understanding of various people and situations.
Overview
3
3
years of professional experience
Work History
Volunteer SAT Tutor
Schoolhouse.world
01.2024 - Current
- Guided students in the development of critical thinking and problem-solving skills.
- Assessed student learning styles and adjusted teaching style accordingly.
- Explained tutoring services and booked tutoring appointments.
- Utilized online platforms and resources to conduct virtual tutoring sessions.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
- Explained complex concepts in an easy-to-understand manner for students of all ages and abilities.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Organized group review sessions prior to taking the SAT exam.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
Front End Cashier
People’s Food Co-op
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Coordinated with inventory team to flag low-stock items, aiding in timely replenishment.
- Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
- Implemented system for organizing shopping carts and baskets, improving front-end appearance and functionality.
- Conducted price checks for customers to expedite checkout process.
Front End Team Member
Pasquale’s Neighborhood Pizzeria
01.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Organized and ran promotional events such as open mic nights to increase business and heighten the bottom line.
Education
High School Diploma - General Studies
Mayo High School
Rochester06.2024
Skills
- Quick Learner
- Strong Work Ethic
- Excellent customer service
- Cash handling expertise
- Shelf Stocking
- Reliability and punctuality
- Professional Appearance
- Handling Complaints
- Cleanliness and hygiene
- Mathematic proficiency
- Building rapport
- Honest and Dependable
- Team Leadership
- Cleaning and sanitizing
- Creative Thinking
- Analytical Thinking
- Strong attention to detail
Additional Information
- Volunteered with the Schoolhouse World program through CollegeBoard to tutor groups of students for the SAT.
- Volunteered time and 10% of all income through the Church of Jesus Christ of Latter-Day Saints for over ten years, helping in the upkeep and renewal of houses of those with disabilities or other reasons for being unable to maintain a safe living environment.
Languages
2,2
Timeline
Volunteer SAT Tutor
Schoolhouse.world
01.2024 - Current
Front End Cashier
People’s Food Co-op
10.2023 - Current
Front End Team Member
Pasquale’s Neighborhood Pizzeria
01.2022 - 08.2023
High School Diploma - General Studies
Mayo High School