Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Ashton Johnson

Ashton Johnson

Flight Attendant Trainee
Mustang,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Operations Manager

Pro-Rooter Plumbing And Drain
Yukon, OK
01.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Promoted positive customer experience through day-to-day supervision and management of Plumbing facility.

Coaching Staff Member

Putnam City School District
Warr Acres, OK
08.2018 - Current
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.

Office Manager

Deep Thoughts And Wellness Center
Spencer, OK
01.2020 - 01.2021
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Server Shift Leader

Bubba's 33
Oklahoma City, OK
07.2019 - 01.2020
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Server Shift Leader

The Miller Grill
Yukon, OK
08.2017 - 07.2019
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Bachelor of Arts - Political Science

Southern Nazarene University
Bethany, OK
12.2021

Skills

  • Business Leadership
  • Customer Service
  • Planning and Implementation
  • Performance Monitoring and Evaluation
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Workflow Optimization
  • Team Leadership
  • Focus and Follow-Through
  • Employee Motivation
  • Cultural Awareness
  • Needs Assessment

Timeline

Operations Manager

Pro-Rooter Plumbing And Drain
01.2021 - Current

Office Manager

Deep Thoughts And Wellness Center
01.2020 - 01.2021

Server Shift Leader

Bubba's 33
07.2019 - 01.2020

Coaching Staff Member

Putnam City School District
08.2018 - Current

Server Shift Leader

The Miller Grill
08.2017 - 07.2019

Bachelor of Arts - Political Science

Southern Nazarene University
Ashton JohnsonFlight Attendant Trainee