Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Pro-Rooter Plumbing And Drain
Yukon, OK
01.2021 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Promoted positive customer experience through day-to-day supervision and management of Plumbing facility.
Coaching Staff Member
Putnam City School District
Warr Acres, OK
08.2018 - Current
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Office Manager
Deep Thoughts And Wellness Center
Spencer, OK
01.2020 - 01.2021
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Oversaw quality control and productivity rates to increase revenue and production times.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Server Shift Leader
Bubba's 33
Oklahoma City, OK
07.2019 - 01.2020
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Server Shift Leader
The Miller Grill
Yukon, OK
08.2017 - 07.2019
Cultivated warm relationships with regular customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Arts - Political Science
Southern Nazarene University
Bethany, OK
12.2021
Skills
Business Leadership
Customer Service
Planning and Implementation
Performance Monitoring and Evaluation
Originality and Creativity
Problem Anticipation and Resolution
Workflow Optimization
Team Leadership
Focus and Follow-Through
Employee Motivation
Cultural Awareness
Needs Assessment
Timeline
Operations Manager
Pro-Rooter Plumbing And Drain
01.2021 - Current
Office Manager
Deep Thoughts And Wellness Center
01.2020 - 01.2021
Server Shift Leader
Bubba's 33
07.2019 - 01.2020
Coaching Staff Member
Putnam City School District
08.2018 - Current
Server Shift Leader
The Miller Grill
08.2017 - 07.2019
Bachelor of Arts - Political Science
Southern Nazarene University
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