Ashton Johnson
International Flight Attendant
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
International Flight Attendant
American Airlines
New York, NY
09.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
Operations Manager
Pro-Rooter Plumbing And Drain
Yukon, OK
01.2021 - 09.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of Plumbing facility.
Coaching Staff Member
Putnam City School District
Warr Acres, OK
08.2018 - 07.2022
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Office Manager
Deep Thoughts And Wellness Center
Spencer, OK
01.2020 - 01.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Server Shift Leader
Bubba's 33
Oklahoma City, OK
07.2019 - 01.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Server Shift Leader
The Miller Grill
Yukon, OK
08.2017 - 07.2019
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Arts - Political Science
Southern Nazarene University
Bethany, OK12.2021
Skills
- Business Leadership
- Customer Service
- Planning and Implementation
- Performance Monitoring and Evaluation
- Originality and Creativity
- Problem Anticipation and Resolution
- Workflow Optimization
- Team Leadership
- Focus and Follow-Through
- Employee Motivation
- Cultural Awareness
- Needs Assessment
Timeline
International Flight Attendant
American Airlines
09.2022 - Current
Operations Manager
Pro-Rooter Plumbing And Drain
01.2021 - 09.2022
Office Manager
Deep Thoughts And Wellness Center
01.2020 - 01.2021
Server Shift Leader
Bubba's 33
07.2019 - 01.2020
Coaching Staff Member
Putnam City School District
08.2018 - 07.2022
Server Shift Leader
The Miller Grill
08.2017 - 07.2019
Bachelor of Arts - Political Science
Southern Nazarene University
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