Implemented and developed retail operational processes, CRM strategies, forecasting, expense control, store events, visual merchandising standards, marketing strategies, and inventory management.
Developed a strong team culture through effective communication, training, monthly performance evaluations, and regular coaching sessions.
Collaborated closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.
Retail District Manager
Maison Kitsuné
10.2020 - 12.2020
Developed and implemented CRM strategies and operational procedures for all stores in the New York district.
Managed inventory, store scheduling, hiring sales staff sales objectives, marketing and sales strategies, and closely guided seasonal buys for all NYC locations.
Store Director
Tibi
07.2017 - 10.2020
Implemented and developed retail operational processes, CRM strategies, forecasting, expense control, store events, visual merchandising standards, detailed monthly reporting, and inventory management and reconciliation.
Developed a strong team culture through effective communication, training, monthly performance evaluations, and regular coaching sessions.
Collaborated with corporate team members to submit seasonal store buy.
Keyholder
Stella McCartney
10.2015 - 07.2017
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly. effective product knowledge, and targeted upselling techniques.
Maintained a visually appealing store by executing and leading merchandising guidelines.
Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.
Education
Skills
Sales, Customer Relationship, and Inventory Management
Strategic Leadership
Store Operations
Problem Solving
Visual Merchandising
Organizational Skills
Customer Service Management
Proficient in: Microsoft Excel, Word, Power point, Shopify, Retail Pro, and RLM