ASHTON LUCERO
Peoria,AZ
Summary
Seeking an opportunity as a Claim Section Manager to drive operational excellence, customer-focused solutions, and strategic expense management. With leadership experience as both a State Farm leader and claim specialist, I bring a well-rounded perspective to problem-solving and decision-making. Passionate about fostering employee development, optimizing processes, and ensuring quality outcomes, I am committed to accelerating performance, enhancing customer experiences, and making a meaningful impact on both team success and business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
M8 LDA Subrogation Section Manager
STATE FARM
05.2025 - Current
- Collaborated with Property Complex and Subrogation Claims Managers to design and deliver content for the Second-Line Leader Meeting, including agenda creation and presentation development.
- Drove, alignment on priority issues and delivering four high impact initiatives within six weeks by leveraging horizontal influence, coordinating across multiple business units, and facilitating Claim Manager sponsored monthly Pillar Leader calls.
- Established a standardized mid-cycle consensus framework, improving communication and leadership clarity on performance expectations and non-negotiables across multiple operational segments.
- Led division flex time initiative in partnership with peer SLLs, aligning operational flexibility with workforce standards and securing leadership adoption across multiple claim functions.
- Identified and resolved communication gaps across three key project streams by analyzing feedback, hosting alignment sessions, and creating communication strategies. This strengthened accountability for second line, first-line, and individual contributors.
M6 & M7 Total Loss Team Manager
STATE FARM
06.2023 - 05.2025
- As the Team Manager Expense Pillar Lead, developed and implemented leadership strategic monitoring and upskilling for owner retention and repairable determinations improving operational expenses.
- Led the implementation of Total Loss Stewardship by streamlining inefficiencies, aligning cross sectional workflows, and developing a strategic communication plan to enhance employee engagement and minimize change fatigue.
- Partnered with second-line leadership to optimize team and claim assignments by state groupings.
- Developed and executed a 10-week email campaign, increasing DPE SLO by 12%, improving customer satisfaction, and reducing cycle times.
- Developed new-to-role leaders through CS TM upskilling and mentorship programs, fostering clarity and consistency.
- Directed section task prioritization in achieving weekly operational goals over 90% of the time through strategic focus and execution.
- Collaborated with Strategic Inventory Management and Workforce Management Teams to drive data-based decision-making and communicate insights to leadership through written and verbal communication.
- Served as Enterprise Engagement SPOC, aligning D&I initiatives across Total Loss segments.
- Led prior branding initiative across total loss to increase proficiency and understanding for all second line and first-line leaders and claim professionals.
- Contributed to Stewardship Weekly Report development by identifying and resolving key issues.
- Supported the quality pillar on a conditioning project to ensure accurate conditioning and establishing appropriate ACV.
- Increased digital utilization from 46% to 87% within 90 days.
Claims Specialist Auto-Injury
STATE FARM
02.2020 - 10.2022
- Led team adoption of new products, including CHIP and 3PET, ensuring seamless integration and efficiency.
- Planned and executed an offsite CSES volunteer day for the A2 injury segment, fostering team engagement and community impact.
- Served as a peer mentor and bridge trainer, providing guidance and expertise to enhance team development.
- Drove segment-wide initiatives, focusing on key performance metrics, strategy execution, and behavioral improvements.
Education
Master's in Human Resource Management - Organizational Leadership
Colorado State University Global
06.2024
Bachelor of Science in Business Management - undefined
Grand Canyon University
04.2015
Skills
- Strategic initiative planning and execution
- Agile leadership in dynamic environments
- Champion of diversity, equity, and inclusion
- Coaching, mentoring and team development
- Data-Driven decision-making
- Proficient in Microsoft Excel
Certification
- Chartered Property Casualty Underwriter- CPCU – Anticipated completion 2026
- Completed 2/10 required courses
Timeline
M8 LDA Subrogation Section Manager
STATE FARM
05.2025 - Current
M6 & M7 Total Loss Team Manager
STATE FARM
06.2023 - 05.2025
Claims Specialist Auto-Injury
STATE FARM
02.2020 - 10.2022
Bachelor of Science in Business Management - undefined
Grand Canyon University
Master's in Human Resource Management - Organizational Leadership
Colorado State University Global
Community Service
Parent/teacher engagement lead for local microschool, Lead Self-Development book club, 50+ Volunteer Hours at Feed My Starving Children, Fostered over fifteen animals from Kill Shelter
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