Ashton Lyles
Brandon,MS
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.
Overview
3
3
years of professional experience
Work History
Server/Junior Barista
Sheraton Hotel & Resorts
Flowood, MS
05.2023 - Current
- Welcomed and guided guests with menu selection.
- Delivered exceptional customer service to guarantee utmost satisfaction.
- Aided in the training of newly hired servers.
- Expanded knowledge base to include current menu items, garnishes, ingredients, and preparation methods.
- Facilitated precise and prompt ordering from patrons.
- Ensured quality control by inspecting food before customer service.
- Implemented efficient delivery standards resulting in prompt and polite service.
- Ensured constant monitoring for cleanliness and proper set-up in the dining room.
- Handled guest inquiries and complaints with professionalism to ensure satisfaction.
- Demonstrated excellent customer service by promptly attending to guests with courtesy and efficiency.
- Accurately documented shift transactions complying with legal and organizational guidelines.
- Demonstrated consistent performance in handling opening and closing procedures, including preparing the dining area and maintaining stock levels.
- Executed precise handling of cash transactions following company protocols.
- Ensured compliance with health safety guidelines during all aspects of food preparation and service.
- Facilitated clear communication between kitchen staff and customers regarding allergies and special requests.
- Ensured adherence to health department regulations by upholding strict sanitation standards.
- Regularly maintained awareness of daily specials, fresh additions to the menu, and ongoing promotions.
- Ensured seamless order-taking process by expertly utilizing POS terminals to split bills as per customers' preferences.
- Exhibited passion and expertise in showcasing restaurant menu items and product knowledge.
- Engaged with team members to facilitate a smooth flow of the restaurant's daily activities.
- Gathered feedback from customers to assess meal satisfaction and promptly addressed any issues identified.
- Maintained a clean and tidy dining area by regularly cleaning tables and chairs for next customers.
- Ensured customer gratification by going above and beyond in replenishing beverages and offering necessary accompaniments.
- Increased profitability through strategic promotion of specialty items such as appetizers, desserts, and signature drinks.
Server
Mugshots Grill & Bar
Flowood, MS
11.2022 - 07.2023
- Provided top-notch customer service resulting in satisfied customers.
- Assisted with orientation and onboarding of new team members.
- Remained informed on latest menu offerings, garnishing methods, and ingredient updates.
- Thoroughly examined ID documents to confirm eligibility for the purchase or consumption of alcoholic beverages.
- Decreased wait times by setting up tables between patrons.
- Implemented efficient methods for managing reservations and to-go orders, resulting in improved operations.
- Maintained cleanliness of dining area by promptly clearing dirty dishes and glasses from tables.
- Effectively addressed and assessed customer needs by circulating in assigned areas, prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server/Cook Operator
Mississippi Legends Grill and Bar
Flowood, MS
08.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Kept track of food waste and spoilage to ensure minimal loss.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Maintained cleanliness of work areas throughout shift.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Moved smoothly between different cooking stations to assist with meal preparations.
Education
High School Diploma -
Northwest Rankin High School
Flowood, MS05-2021
Some College (No Degree) - Applied Psychology
Hinds Community College
Raymond, MSSkills
- Food Running
- Table Setting
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Order Management
- Safe Food Handling
- Dish garnishing
- Health Code Compliance
- Ingredient Preparation
- Recipe Adaptation
- Portion Control
- Recipe Adherence
- Food Preparation
- Up-selling
- Ordering Procedures
- Menu Memorization
- POS Systems
- Tea expertise
- Coffee expertise
- Espresso machine operation
- Cash Handling
- Excellent math skills
- Product displays
Timeline
Server/Junior Barista
Sheraton Hotel & Resorts
05.2023 - Current
Server
Mugshots Grill & Bar
11.2022 - 07.2023
Server/Cook Operator
Mississippi Legends Grill and Bar
08.2021 - 01.2023
High School Diploma -
Northwest Rankin High School
Some College (No Degree) - Applied Psychology
Hinds Community College