Ashton Maevers
Cohutta,GA
Summary
IT leader with 8+ years of progressive experience managing and supporting enterprise IT environments in infrastructure-heavy industries. Proven ability to lead help desk operations, optimize application ecosystems, and deliver technology strategies aligned with business goals. Skilled in Microsoft 365, Freshservice, Yardi, and legacy systems. Strong background in cybersecurity, system automation, and cross-functional collaboration. Adept at streamlining support processes, reducing costs, and implementing scalable IT solutions. Seeking to step into a Lead IT Manager role to drive reliability, security, and operational excellence in a growing organization.
IT professional with extensive experience in technology management and infrastructure optimization. Known for driving successful IT initiatives and fostering collaborative team environments. Highly adaptable and reliable, with expertise in network administration and cybersecurity.
Overview
15
15
years of professional experience
Work History
Technical Application Support Analyst
CBL Properties
09.2022 - Current
- Served as primary administrator for enterprise systems including Freshservice, DocuWare, Yardi Voyager/One/Retail Manager, Concur, Gtreasury, HubSpot, and DocuSign.
- Administered Freshservice platform, built automation workflows, and deployed an asset tracking solution—cutting ticket resolution time by 25% and improving equipment visibility.
- Handled 100+ Tier 2 support tickets/month, resolving advanced technical and business process issues.
- Automated a daily data process, saving ~20 hours/month and increasing team efficiency.
- Led vendor interactions and software updates for DocuWare and AS400-based CTI, enhancing uptime and user satisfaction.
- Created detailed documentation and training materials for IT staff and end users.
Analyst II, HR Technology
U.S. Xpress
03.2022 - 03.2022
- Implemented HR technologies including case management systems and CRM platforms, managing full project lifecycle and post-launch optimization.
- Governed intranet content and user access across multiple departments, driving digital engagement.
- Supported SOX compliance through access controls, audit documentation, and risk mitigation.
Systems Analyst II
CBL Properties
07.2019 - 03.2022
- Delivered Tier 1 technical support to 300+ users and served as the primary administrator for Microsoft 365 and related tools.
- Played a key role in designing Freshservice, including ticket routing, escalation paths, and SLA logic.
- Led help desk overhaul project, cutting response times and saving $30K annually through procurement optimization.
- Established hardware lifecycle processes and device recycling to support sustainable operations.
- Administered SharePoint and maintained Azure AD governance to ensure secure and compliant collaboration.
Badge Administration / Security Manager
Walden Security
10.2018 - 07.2019
- Oversaw access control and badge systems, supporting security for internal and contracted personnel.
- Provided user support and documented incident resolutions, improving response speed and consistency.
- Recognized nationally for exceptional performance and operational standards.
Kitchen Manager / National Trainer
MISSION BBQ
01.2015 - 10.2018
- Managed kitchen operations, procurement, and staffing, maintaining P&L under 25% of revenue.
- Trained new employees across the country, ensuring standardization of procedures and safety compliance.
Intelligence Analyst / Security Chief
United States Marine Corps
07.2010 - 07.2015
- Directed administrative and security operations, earning Navy Achievement Medal for leadership.
- Built and deployed onboarding systems in Microsoft Access, streamlining personnel management.
- Oversaw secure inventory tracking and led interdepartmental coordination for intelligence teams.
Education
B.S. - Cyber Security
American Military University
Charles Town, WV01.2023
B.S. - Information Technology
American Military University
Charles Town, WV01.2021
Skills
- IT Operations & Infrastructure
- Help Desk (Tier 1 & 2) Leadership
- Enterprise Systems Administration
- Process Automation & Asset Tracking
- Microsoft 365, Azure AD, AS400, Yardi
- Cybersecurity & SOX Compliance
- Ticketing Systems (Freshservice, Jira)
- Vendor & Project Management
- Staff Training & User Support
- SQL & Data Integration
- Customer-facing presentation skills
- Log analysis
- Training documentation development
Timeline
Technical Application Support Analyst
CBL Properties
09.2022 - Current
Analyst II, HR Technology
U.S. Xpress
03.2022 - 03.2022
Systems Analyst II
CBL Properties
07.2019 - 03.2022
Badge Administration / Security Manager
Walden Security
10.2018 - 07.2019
Kitchen Manager / National Trainer
MISSION BBQ
01.2015 - 10.2018
Intelligence Analyst / Security Chief
United States Marine Corps
07.2010 - 07.2015
B.S. - Cyber Security
American Military University
B.S. - Information Technology
American Military University
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