Summary
Overview
Work History
Education
Skills
Timeline
Server
Ashton Marshall

Ashton Marshall

North Pekin,IL

Summary

Driven hospitality professional with proven expertise in beverage preparation and suggestive selling, honed at Tartan Inn and other esteemed venues. Excelled in enhancing customer experiences and sales through expert menu knowledge and an outgoing personality. Demonstrated success in inventory management and problem-solving, achieving significant profit increases.

Overview

11
11
years of professional experience

Work History

Bartender

Tartan Inn
11.2022 - Current
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server

Texas Roadhouse
09.2019 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Burger Barge
03.2017 - 09.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Famous Daves BBQ
11.2015 - 01.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Ruby Tuesday
07.2013 - 10.2015
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

General Education

Illinois Central College
East Peoria, IL

Morton High School
Morton, IL

Skills

  • Food Running
  • Suggestive Selling
  • Food Service
  • Beverage Preparation
  • Food Preparation
  • Health codes compliance
  • Menu Memorization
  • Payment Processing
  • Outgoing Personality
  • Service-oriented mindset
  • Cash Register Operation
  • Handling Difficult Customers
  • Clear and effective communication
  • Customer Service
  • Inventory
  • Highly reliable
  • Complex Problem-Solving

Timeline

Bartender

Tartan Inn
11.2022 - Current

Server

Texas Roadhouse
09.2019 - Current

Server

Burger Barge
03.2017 - 09.2019

Server

Famous Daves BBQ
11.2015 - 01.2017

Server

Ruby Tuesday
07.2013 - 10.2015

General Education

Illinois Central College

Morton High School

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Ashton Marshall