ASHTON MILBY
Dayton
Summary
Accomplished leader with expertise in marketing and policy implementation, focused on optimizing operational efficiency and enhancing collaboration. Skilled in developing strategic relationships and driving organizational growth while ensuring compliance with industry standards. Committed to leveraging project management, communication, and problem-solving skills to deliver impactful results.
Overview
9
9
years of professional experience
Work History
Administrator in Training
Crown Healthcare Group
Springfield
04.2026 - Current
- Actively completing Administrator in Training (AIT) program under the supervision of a Licensed Nursing Home Administrator.
- Supported QAPI, regulatory compliance, and survey readiness initiatives to enhance facility standards.
- Conducted audits and monitored quality measures to identify areas for performance improvement.
- Collaborating with interdisciplinary teams to enhance resident outcomes and operational efficiency.
- Assisted with policy implementation and staff education to facilitate process improvement projects.
- Supporting daily facility operations and leadership initiatives while gaining experience across all departments.
Quality Assistant Manager
Crown Health Care Group
Troy
10.2024 - 04.2026
- Compiled reports and presentations to enhance management decision-making.
- Established and maintained relationships with hospitals, physicians, regulatory agencies, and healthcare providers to ensure delivery of quality patient care.
- Coordinated interdepartmental activities to streamline workflow processes across the organization.
- Ensured compliance with all applicable laws, regulations, guidelines, and standards related to long-term care facilities.
- Conducted regular performance reviews for staff members to ensure high standards of care were met.
- Assessed staffing needs of the facility on an ongoing basis to maintain appropriate levels of qualified personnel.
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Provided leadership in creating a positive work environment that fostered collaboration among staff members.
- Established work schedules and assignments for staff, according to workload, space, and equipment availability.
Director of Marketing and Admissions
Aventura at Oakwood Village
01.2022 - 10.2024
- Cultivated and strengthened referral sources through targeted outreach, reinforcing company values.
- Aligned with Corporate Marketing to proactively plan marketing needs, outreach, and tactics for residence at Aventura.
- Developed comprehensive marketing strategies to enhance community engagement and brand awareness.
- Led cross-functional teams to execute successful promotional campaigns and events.
- Managed digital marketing initiatives including social media, email, and website content.
Account Liaison
ProMedica Hospice
10.2021 - 01.2022
- In concert with the Administrator, provide feedback and perform customer problem resolution.
- Planned and executed trade shows and conferences, enhancing brand visibility and engagement.
- Monitored industry trends and emerging technologies so organization could stay ahead of competition.
- Monitored industry trends and emerging technologies, informing strategies to maintain competitive advantage.
Case Manager
Country Side Integrative Health
01.2021 - 10.2021
- Facilitated access to appropriate, high-quality care for patients, resulting in improved patient satisfaction.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Guided patients and families through treatment options and external care resources, alleviating strain on hospital resources.
- Participated in team meetings to discuss case management strategies for individual cases.
- Collaborated in team meetings to refine case management strategies, enhancing overall care delivery.
- Implemented new initiatives and procedures to increase knowledge.
Bartender
Nicks Restaurant
Xenia
03.2017 - 01.2021
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Maintained organization of bar area during busy shifts. and clean during busy hours.
- Developed strong working relationships with customers and staff.
- Responded promptly to customer requests, ensuring satisfaction and fostering a welcoming atmosphere.
- Greeted customers warmly upon arrival and provided tailored drink recommendations to enhance their experience.
- Welcomed patrons warmly upon arrival, creating a positive atmosphere. promptly and cordially, exhibiting excellent guest service skills.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Organized and cleaned work area consistently, maintaining stocked supplies to support smooth service during peak hours.
Education
Master of Public Administration - Public Administration
Indiana Wesleyan University
Bachelor of Science - Health Administration
Indiana Wesleyan University
Associate of Science - Business
Indiana Wesleyan University
Skills
- Project Management Tools
- Excel
- Resource Coordination
- Expense tracking
- Budget administration
- Regulatory Compliance
- Marketing
- Process Improvement
- Stakeholder Engagement
- Strong Communication
- Problem-Solving
- Computer Literacy
- Leadership
Timeline
Administrator in Training
Crown Healthcare Group
04.2026 - Current
Quality Assistant Manager
Crown Health Care Group
10.2024 - 04.2026
Director of Marketing and Admissions
Aventura at Oakwood Village
01.2022 - 10.2024
Account Liaison
ProMedica Hospice
10.2021 - 01.2022
Case Manager
Country Side Integrative Health
01.2021 - 10.2021
Bartender
Nicks Restaurant
03.2017 - 01.2021
Associate of Science - Business
Indiana Wesleyan University
Master of Public Administration - Public Administration
Indiana Wesleyan University
Bachelor of Science - Health Administration
Indiana Wesleyan University