Ashton Morgan
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
WELLS FARGO & CO
04.2019 - Current
- Facilitated automated software testing with well-written and implemented test scripts
- Represented quality team in cross-functional work through well-built test plans and informative reports on QA team findings
- Identified acceptance criteria, testing cases, and test scenarios by analyzing project requirements
- Facilitate multiple training classes throughout all Wells Fargo ICCC site training agents on quality objectives for day to day work tasks
- Ensure corrective action on exceptions, problems, and proper procedures
- Identify risks and problem areas and recommend rules or methods to improve performance.
Fraud Investigator
WELLS FARGO & CO.
09.2016 - 04.2019
- Obtained knowledge of Wells Fargo Systems: DAT (Disputes Automated Tracking) application and CLAIMS application, Hogan, Microsoft Suites (Word, Excel, Outlook, PowerPoint, and Access), Nexidia Call Recording, 3vr, Fact/GUI, CIV, and MARS and OIB and knowledge of Wells Fargo metrics: AHT, ATT, ACW, Adherence, and Conformance
- Up to date on all mandatory training and compliance, including banking rules and regulations, which includes chargeback guidelines and regulatory compliance requirements: Regulation E and NACHA rules
- Selected by a supervisor to assist with the training of new employees, resolve complex claims-processing issues, and monitor claim status updates
- Top- Tier performance for four consecutive periods, back-up assist, and Golden Spoke Champion.
Sales Manager
VON MAUR
08.2015 - 09.2016
- Created detailed sales action plans which assisted in the coaching of sales representatives to improve performance to over 95% attainment in customer satisfaction and a 10% increase in sales
- Developed, assigned, and monitored sales goals for retail personnel
- Created work schedules that included calculating selling cost, miss – draw [(non-commission pay rates, and overtime]) non-sell expense.
Guest Service Manager
FAIRFIELD INN AND SUITES
08.2014 - 08.2015
- Increased revenue by implementing new ideas that resulted in full occupancy daily
- Improved hotel rating on Tripadvisor.com from 22 out of 24 worst to 6 out of 24 by implementing new strategies and improving customer service
- Supervised a staff of 34 employees: Housekeeping, Kitchen staff, front desk, and repair team).
Intern
WALKER NELL CONSULTANTS
10.2014 - 06.2015
- Updated 100+ employee records and job assignments daily
- Relayed important messages from management to corporate office employees quickly via word of mouth, memos, and bulletin notices.
Education
MBA, Business Administration -
University of Alabama at Birmingham
Birmingham, AL12.2023
BA. Human Resource Management - Business Management
University of Alabama At Birmingham
Birmingham, AL05.2021
High School Diploma -
Hope Christian School
Pelham, AL06.2011
Skills
- QC investigations
- Call Monitoring
- Quality Processes
- SharePoint
- Time Management and Organization
- Advanced Microsoft Office
- Interpersonal Communication
- Leadership
- Test Case Development
- Test Planning
- Deductive Reasoning
- Group Presentations
Accomplishments
- Given a priority project after the previous Q&A specialist abruptly left the company, completing the project on time and within budget through dedicated oversight.
- Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
- Cultivated long-term relationships with product marketing, software and hardware personnel through dynamic listening and communication skills.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Quality Assurance Analyst
WELLS FARGO & CO
04.2019 - Current
Fraud Investigator
WELLS FARGO & CO.
09.2016 - 04.2019
Sales Manager
VON MAUR
08.2015 - 09.2016
Intern
WALKER NELL CONSULTANTS
10.2014 - 06.2015
Guest Service Manager
FAIRFIELD INN AND SUITES
08.2014 - 08.2015
MBA, Business Administration -
University of Alabama at Birmingham
BA. Human Resource Management - Business Management
University of Alabama At Birmingham
High School Diploma -
Hope Christian School
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