Ashton Norris
Yukon,OK
Summary
Dedicated Dispatch Clerk with strong skills in customer service, communication, and problem-solving. Proven ability to streamline processes and efficiently manage inventory, ensuring timely and accurate dispatch operations.
Overview
4
4
years of professional experience
Work History
Dispatch Clerk
Mathis Brothers
Oklahoma City, Oklahoma
02.2025 - 12.2025
- Managed incoming and outgoing shipments to ensure timely dispatch.
- Coordinated with warehouse staff to maintain accurate inventory records.
- Processed shipping documents and tracked deliveries using software systems.
- Communicated with drivers to confirm pickup and drop-off schedules.
- Assisted in resolving shipping discrepancies and customer inquiries promptly.
- Collaborated with team members to streamline dispatch procedures effectively.
- Reported delays, accidents, or other traffic and transportation situations.
Sales Associate
Living Spaces
Oklahoma City, Oklahoma
04.2023 - 02.2025
- Assisted customers in selecting furniture and home decor items.
- Maintained knowledge of current sales promotions and product features.
- Processed transactions accurately and efficiently at checkout.
- Collaborated with team members to restock merchandise on the sales floor.
- Provided exceptional customer service by addressing inquiries and concerns.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Team Lead
Blaze Pizza
Oklahoma City, Oklahoma
12.2022 - 04.2023
- Led team in daily operations and ensured smooth workflow.
- Trained new staff on pizza-making techniques and customer service standards.
- Managed inventory levels and coordinated supply orders for efficiency.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Monitored sanitation practices to adhere to health and safety regulations.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Receptionist
Kalidy Kia
Oklahoma City, Oklahoma
08.2022 - 11.2022
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using office management software, optimizing calendar usage.
- Processed incoming and outgoing mail, maintaining organization and timeliness.
- Responded to inquiries in person and via email, delivering excellent customer service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Team Member
Chick fila
Oklahoma City, Oklahoma
10.2021 - 08.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining area and kitchen facilities.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in training new team members on operational procedures and policies.
- Handled cash register transactions accurately and efficiently during busy shifts.
- Engaged with customers to enhance their dining experience and address inquiries.
- Followed safety protocols to maintain a safe working environment for staff and guests.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Putnam City West
Bethany, OK05-2018
Skills
- Shipment management
- Inventory control
- Document processing
- Delivery tracking
- Software utilization
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Scheduling expertise
- Processing orders
- Dispatch coordination
- Decision-making
- Customer relations
- Driver communication
- Prioritizing calls
- Call handling
Timeline
Dispatch Clerk
Mathis Brothers
02.2025 - 12.2025
Sales Associate
Living Spaces
04.2023 - 02.2025
Team Lead
Blaze Pizza
12.2022 - 04.2023
Receptionist
Kalidy Kia
08.2022 - 11.2022
Team Member
Chick fila
10.2021 - 08.2022
High School Diploma -
Putnam City West