Ashton Parker
Claims Specialist
Oakwood,TX
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success. Experienced in inbound/outbound calls, live chat and email messaging.
Overview
8
8
years of professional experience
Work History
Claims Specialist
TTEC
08.2019 - Current
- Inbound/outbound calls, chat and emails
- Process claims
- Documentation
- Health insurance knowledge
- Process payments
- Car insurance
- Managed multiple systems at a time
- Roadside assistance
Customer Service Representative
ResultsCX, Remote
12.2015 - 08.2019
- Health insurance knowledge
- Inbound/outbound phone calls
- Managed multiple systems at a time
- Documentation
- Problem solving
Education
High School Diploma -
Skills
Insurance VerificationHIPAASoftware troubleshootingMulti-line phone systemsLive chatEmail marketingPhone triageGoogle DocsDocuSignCRM Software
Documentation review
Claims
Documentation review
Documentation abilities
Reporting skills
Excellent Communication
Self-Motivated
Understanding of medical terms
Great mathematical skills
Prior authorization processing
Insurance coverage verification
Timeline
Claims Specialist - TTEC
08.2019 - Current
Customer Service Representative - ResultsCX, Remote
12.2015 - 08.2019
Buffalo High School - High School Diploma,