Ashton Peterson
Lutz,FL
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in data analysis and SEO optimization. Known for delivering exceptional customer satisfaction through strong interpersonal skills and a collaborative spirit. I am also a dependable team member, trained in register operations, and customer and patient care. Passionate about helping others, I consistently exceed sales goals while maintaining meticulous attention to detail, and holding a special interest in organization and helping others.
Overview
9
9
years of professional experience
Work History
Cashier/Pet Care Associate
Petsmart
Hendersonville, Tennessee
02.2022 - 07.2022
- Cared for pets, including providing food, water, and medicine when needed, and kept their cages clean and maintained.
- Scheduled appointments for veterinary visits for the store's pets who got sick.
- Kept an accurate daily log of all the feedings and medicine distribution.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Maintain knowledge of store products and promotions to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Rep in Search Engine Optimization
Alorica
Tampa, FL
03.2017 - 02.2018
- Managed Bing Ads campaigns, including keyword selection, budget allocation, tracking progress reports, troubleshooting, and overall customer service and inquiries.
- Responded promptly to customer inquiries via phone, email, and chat platforms, identified their needs efficiently, and provided the best solution.
- Optimized website content, HTML code, keywords, search tags, and back-end architecture for improved search engine visibility, and recommended best practices for SEO.
- I researched keywords, analyzed competitors' websites, and created keywords for more clicks and engagement.
- Monitored web analytics reports to track progress of campaigns and identify areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service, to ensure client satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent and friendly customer service to ensure client satisfaction.
Customer Service Sales Representative
Brown Bean Dynamics
Boca Raton, FL
08.2016 - 02.2017
- Completed cold call sales and collections over the phone in regard to magazine subscriptions.
- Delivered on sales goals by meeting or exceeding daily and weekly sales quotas and collaborated with the office to meet group goals.
- Maintained accurate records and daily reports of sales transactions and customer inquiries.
- Participated in team meetings to discuss upcoming sales objectives and strategies.
- Addressed inquiries from patrons regarding exhibitions, collections, or operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of wonderful coworkers to meet goals and address issues related to our products and services.
- Provided guidance to staff in resolving complex customer service issues.
- Trained new agents in product knowledge, sales techniques, and customer service protocols.
- Managed customer relationships by providing excellent customer service and the use of interpersonal skills.
Customer Service and Order Taker
Diabetic Pharmacy Solutions
Delray Beach, FL
01.2014 - 08.2015
- Processed customer orders efficiently and accurately using management software and spreadsheets.
- Communicated with customers to understand their needs, and provide diabetic product recommendations.
- Assisted in resolving customer inquiries and concerns regarding products and services.
- Implemented the office's practices for data entry to promote order accuracy and efficiency.
- Processed payments for orders with credit cards and other payment methods, like insurance coverage.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided customer service and support to clients to ensure customer satisfaction.
Associate/Receiving Clerk/Cashier Assistant
Michaels
Delray Beach, FL
04.2013 - 07.2015
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Answered customers' questions concerning location, price and use of merchandise.
- Handled customer returns and exchanges following company policies.
Education
Bachelor of Arts - Healthcare Aministration
University of Arizona Global Campus
Arizona City, AZ02-2028
Skills
- Excellent customer service
- Data analysis and entry
- Strong interpersonal and communication skills
- Strong empathy and a great passion for helping others
- Registration management
- Empathy and patience
- Attention to detail and organizational skills
- I love working in teams and collaborating
- Outgoing, friendly, positive attitude
References
References available upon request.
Timeline
Cashier/Pet Care Associate
Petsmart
02.2022 - 07.2022
Customer Service Rep in Search Engine Optimization
Alorica
03.2017 - 02.2018
Customer Service Sales Representative
Brown Bean Dynamics
08.2016 - 02.2017
Customer Service and Order Taker
Diabetic Pharmacy Solutions
01.2014 - 08.2015
Associate/Receiving Clerk/Cashier Assistant
Michaels
04.2013 - 07.2015
Bachelor of Arts - Healthcare Aministration
University of Arizona Global Campus
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