Ashton Porzio
Clute,TX
Summary
Driven, and well organized professional, that is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Publix
01.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Onboarding Specialist
Pet Paradise Resort
09.2018 - 07.2019
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Trained new hires in technology required to access company systems and complete job tasks.
Scheduling Coordinator
Resource Solutions
09.2016 - 04.2018
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
Patient Care Coordinator
One Call
09.2015 - 08.2016
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Skills
- Customer Support
- Regulatory Compliance
- Appointment Scheduling
- Team Collaboration
- Clerical Support
- Customer Complaint Resolution
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Employee Management
Timeline
Customer Service Associate
Publix
01.2021 - 04.2023
Onboarding Specialist
Pet Paradise Resort
09.2018 - 07.2019
Scheduling Coordinator
Resource Solutions
09.2016 - 04.2018
Patient Care Coordinator
One Call
09.2015 - 08.2016