ASHTON RICKETTS
Stockton,CA
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of developing strategic and creative plans to meet customer needs, manage expectations and feedback, writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
12
12
years of professional experience
Work History
Director
Student Orientation and Transitions – Stanislaus State University
2023.01 - Current
- Promoted from Assistant Director of Student Leadership and Development initial position
- Lead department strategic planning implementing programs and services in alignment institutional, system and other state and federal regulatory requirements
- Manage and lead persistence, retention, and student success efforts such as communication, compliance, reporting, policy development and co-curricular learning objectives
- Oversee a progressing student orientation program addressing the needs of the student population
- Coordinate a nuanced student transition program in support of student persistence and belonging
- Coordinate programming focused on providing resources and information for student families, as well as their support systems
- Create and maintain effective relationships with internal and external collaborators
- Oversee the dissemination of multi-media information materials to constituent groups
- Maintain awareness of best practices and measure program effectiveness, adapting as warranted
- Provide direction, guidance, and training to staff regarding the interpretation and application of policy, procedure, and guidelines
- Actively prioritize diversity, inclusion, and equal opportunity goals as integral to the department’s core values and engage in strategic partnerships and collaborations with key stakeholders, students, campus colleagues, and community partners to systematically dismantle barriers hindering student success.
Learning and Development Training Specialist
Human Resources – Cepheid
2021.12 - 2023.01
- Responsible for the planning, delivery, and measurement of impact and feedback of training project initiatives within Global Logistics Supply Chain unit
- Deliver virtual and in-person learning programs including pre, onsite and post-program management
- Coordinate with subject matter experts including internal and external facilitators to deliver training on specialized topics depending on business need
- Develop content, coordinate programs, and administer training curriculum for both new hire and existing Global Logistics employees
- Manage the departments recertification program for industrial equipment
- Schedule re-certification training programs and update online records
- Electronic Learning Management System (eLMS) administrator for Global Logistics training and federal compliance documents
- Ensure all training is tracked and recorded, including progress and skill sets
- Create, manage, and update training content relating to compliance per regulations
- Ensure Logistics Training records are kept updated
- Participate in internal or external audits to ensure compliance to ISO and FDA Regulations
- Deliver SAP training as needed for all Logistics business processes
- Collaborate with SAP trainers to modify content as needed to ensure associate competency
- Define training KPIs where necessary utilizing internal and external benchmarking, analyze process performance, and suggest process improvement or user training.
Director
Student Engagement & Transition Programs - University of the Pacific
2019.07 - 2021.12
- Lead strategic planning for student engagement, leadership and development programs, transition programs, and collaborative campus-wide initiatives that included development and implementation student events and programming that achieve student learning outcomes
- Develop and oversee Student Engagement, Leadership and Development, and Transition programs including New Student Orientation, Weeks of Welcome, Homecoming, and Parent and Family Weekend programs
- Responsible for all aspects of event contracts including catering, event equipment set up and rentals, talent and agent contracts including seeking proper approvals from university insurance, legal and safety stakeholders
- Supervise, train, and evaluate professional staff and contributed to the selection, training, supervision, and evaluation of student staff
- Develop assessment of student learning of all programs
- Oversee financial management of unit’s budget
- Ensure student engagement and transition programs effectively prepare students for the progressive, diverse, and intercultural learning environment of the university
- Collaborate with academic units to develop major-specific programming and academic onboarding for incoming and matriculated students
- Provide academic advising to incoming and current students
- Provide maintenance of student records, coordination, preparation, and maintenance of transfer credit evaluations, and change of major requests
- Coordinate open houses and recruitment activities for prospective and incoming students
- Maintain communication with students, parents, and families, including social media and university website.
Associate Director
New Student & Family Programs - University of the Pacific
2019.06 - 2019.07
- Managed, supervised, and oversaw the Pacific Ambassador Program including campus tours for prospective students, school visits, and orientation leader training during Summer and Spring New Student Orientation Sessions
- Developed staff training for student employees and facilitated evaluation of job performance and implemented staff training focusing on skill acquisition and competency development
- Collaborated with student life staff in developing, implementing, and evaluating the Student Advisor training program for new first-year students and incoming transfer students
- Coordinated Pacific Ambassadors participation in the first-year experience – learning communities, Pacific Seminar, and Leadership initiatives
- Provided monthly statistical information and evaluation of overall Pacific Ambassadors activities, and mentoring
- Served in Dean on Call rotation, which required 24/7 emergency availability certain weeks of the academic year
- Assisted in the coordination of researching, planning, and executing Transfer and International programs, including Transfer Connect, Transfer Orientation and International Orientation
- Taught SERV57- Foundations of Leadership Professions– 2-unit leadership course for undergraduate student leaders
- Collaborated with Provost’s Office and 9 academic colleges to assign and train Faculty Advisors for New Student Orientation sessions
- Assisted in the coordination, planning, and evaluation of New Student Orientations, Weekend of Welcome and Parent & Family Weekend during Homecoming
- Responsible for all budget matters related to Pacific Ambassadors, Student Advisor Program, and Welcome Center
- Maintained the New Student & Family Programs website pages.
Coordinator
New Student & Family Programs - University of the Pacific
2016.11 - 2018.06
- Supervised Pacific’s Student Advisors and provided development and evaluation of student leaders
- Developed and implemented staff training that focuses on skill acquisition and competency development
- Planned, managed, taught and evaluated leadership skills of all Student Advisors and oversaw and evaluated the Student Advisors participation in New Student Orientation
- Supervised the Student Advisors team-leaders and coached them to meet their individual and collaborative goals and objectives
- Accountable for coordination, scheduling and staffing of all Student Advisor activities
- Planned and managed all Student Advisor team leader and general retreats and meetings which included training and professional development
- Collaborated with student life staff in developing, implementing and evaluating the Student Advisor training program
- Planned and oversaw the Student Advisors participation in the first year experience – learning communities, Pacific Seminar, and Leadership initiatives
- Provided monthly statistical information and evaluation of overall Student Advisors activities, and mentoring
- Collaborated with departments and units across the Stockton campus in assigning Student Advisors to new students
- Partnered with other divisions and University departments to support student success and integration of programming
- Maintained responsibility for all Student Advisor related invoicing and budget reconciliations
- Updated the New Student & Family Programs website, Student Advising pages.
Women's Center - Youth & Family Services Program Manager
Safety Net Services
2014.07 - 2016.11
- Recruit, hire, train, and supervise staff of dynamic case managers and Child Protective Services Advocate
- Maintained a comprehensive referral list of community resources and establish relationships with service providers
- Drive programmatic goals to remain competitive amongst benchmark agencies
- Maintained client records, including all mandated agency forms and client confidentiality records
- Administered data collection tools such as program-specific database, excel, etc
- Communicated with CPS personnel and oversaw staff data entry
- Completed and submit monthly and quarterly reports to funders as required per grant and conducted annual employee performance evaluations and goal-setting
- Provided crisis intervention and advocacy for clients
- Researched, formulated, evaluated, and updated program materials as needed
- Maintained contact with other agencies and establish good working relationships
- Provided presentations to government agencies to promote agency objectives and services.
Retail Store Manager
Starbucks Coffee Company
2013.05 - 2014.07
- Set goals for work group, developed organizational capability, and modeled company standards in creating positive working environment for partners
- Demonstrated a calm demeanor during periods of high volume or unusual events and managed smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Facilitated the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Developed strategic and operational plans for the work group, managed execution, and measured results
- Utilized existing tools to identify and prioritize communications and regularly used discretion to filter communications to the store team
- Solicited customer feedback to understand customer needs and the needs of the local community
- Utilized management information tools and analyzed financial reports to identify and address trends and issues in store performance
- Managed store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
Assistant Store Manager
Starbucks Coffee Company
2012.07 - 2013.07
- Communicated clearly, concisely, and accurately to ensure effective store operations
- Filtered communication to the shift team as directed by the store manager
- Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals
- Supported store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.
Education
Master of Arts in Education Administration- Student Affairs in Higher Education -
University of the Pacific
05.2014
Bachelor of Arts in English, Gender Studies & Ethnic Studies -
University of the Pacific
05.2012
Skills
- Stakeholder Relationship Development
- Event Planning & Coordination
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Project Coordination
- Staff Management
- Budget Management
- Team Leadership
- Customer Service Management
Timeline
Director
Student Orientation and Transitions – Stanislaus State University
2023.01 - Current
Learning and Development Training Specialist
Human Resources – Cepheid
2021.12 - 2023.01
Director
Student Engagement & Transition Programs - University of the Pacific
2019.07 - 2021.12
Associate Director
New Student & Family Programs - University of the Pacific
2019.06 - 2019.07
Coordinator
New Student & Family Programs - University of the Pacific
2016.11 - 2018.06
Women's Center - Youth & Family Services Program Manager
Safety Net Services
2014.07 - 2016.11
Retail Store Manager
Starbucks Coffee Company
2013.05 - 2014.07
Assistant Store Manager
Starbucks Coffee Company
2012.07 - 2013.07
Master of Arts in Education Administration- Student Affairs in Higher Education -
University of the Pacific
Bachelor of Arts in English, Gender Studies & Ethnic Studies -
University of the Pacific
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