Ashton Rowe
San Antonio
Summary
Versatile and results-driven professional with extensive experience in staff management and development, Excelled in service excellence, ensuring high productivity and quality standards. Skilled in software proficiency and time management, achieving significant improvements in team performance and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Supervisor
Methodist Hospital Stone Oak
San Antonio
08.2024 - 02.2025
- I provided daily tasks to employees.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed a team of 29 employees, ensuring that high productivity and quality standards were met.
- Prepared trays for hundreds of patients daily, according to their nutritional needs.
School Nutrition Assistant
Northeast Independent School District
San Antonio
10.2023 - 08.2024
- Referred by the cafeteria manager while working as a principal's assistant to transfer to nutrition services.
- Prepared and served nutritious meals to students in a timely manner.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed established recipes and portion control procedures when preparing meals.
- Assisted with meal preparation tasks such as washing vegetables or slicing fruits.
- Adhered to all safety guidelines set forth by local health department regulations.
Administrative Assistant
Roan Forest Elementary NEISD
San Antonio
01.2023 - 10.2023
- Processed invoices for payment using accounting software applications.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occurred in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Sales Professional
Mattress Firm
San Antonio
09.2020 - 12.2022
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated pricing contracts with clients for optimal profitability.
- Operated register, handled cash and processed credit card transactions.
- Increased sales and sales agent volume by executing effective scripting, problem-solving and strategic planning.
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Monitored competitors' activities in order to remain competitive in the marketplace.
- Provided detailed product information to customers and answered inquiries in a timely manner.
Library Assistant
Central Library
Portland
09.2019 - 08.2020
- Assisted the public with library reference questions, and provided extensive searches using the Dewey Decimal System.
- Processed interlibrary loan requests for patrons.
- Conducted periodic weeding and inventory control to maintain current library collections.
- Provided reference and reader's advisory services to library patrons.
- Sorted books, publications, and other items according to established procedures.
- Processed new materials including books, magazines, and multimedia for circulation.
- Utilized library database software to catalog, track, and update materials.
- Classified and catalogued items according to content and purpose.
Access Services Assistant
Kenton library
Portland
09.2018 - 09.2019
- Handled incoming calls and directed callers to appropriate department or employee.
- Archived confidential material using established procedures.
- Used filing systems to improve document management and organization.
Dining Room Manager
Wesley Homes
Auburn
06.2013 - 06.2018
- Managed 20 employees in a fine dining restaurant within a luxury retirement community.
- Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
- Maintained accurate records of inventory levels and purchases.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints in a professional manner.
Retail Sales Associate/Customer Service
Aerosoles Shoes
Seattle
11.2011 - 06.2013
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled returns and exchanges according to company policies.
- Addressed customer questions and concerns regarding products and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
Food Server, Cook, Office Administration
Amante's
Seattle
11.2009 - 11.2011
- Served Italian cuisine in a popular restaurant in Seattle, WA.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked regularly with guests to ensure satisfaction with each food course and beverages.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
Server
Village Green Retirement Community
Federal Way
10.2002 - 12.2008
- Provided exceptional service to a high volume of daily customers at age fifteen.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Stadium High School
Tacoma, WA06.2005
Associate's Degree - Associate of Arts
Green River College
Auburn, WASkills
- Service Excellence
- Staff management
- Staff development
- Time management
- Professional Training
- Software Proficiency
Professional References
- Megan Montgomery, NEISD Manager, (210) 314-0199, mmontg@neisd.net
- Maria Cahue, NEISD Manager, (210) 712-4960, Bancah149@gmail.com
- Shelly Jarman, Library Director (Central Library), (503) 988-6328, shellyj@multcolib.org
- Synova Blackwell, Library Assistant (Central Library), (503) 960-9817, tishaab@multco.us
Personal Information
- Age: 24
- Authorized To Work: US
Timeline
Supervisor
Methodist Hospital Stone Oak
08.2024 - 02.2025
School Nutrition Assistant
Northeast Independent School District
10.2023 - 08.2024
Administrative Assistant
Roan Forest Elementary NEISD
01.2023 - 10.2023
Sales Professional
Mattress Firm
09.2020 - 12.2022
Library Assistant
Central Library
09.2019 - 08.2020
Access Services Assistant
Kenton library
09.2018 - 09.2019
Dining Room Manager
Wesley Homes
06.2013 - 06.2018
Retail Sales Associate/Customer Service
Aerosoles Shoes
11.2011 - 06.2013
Food Server, Cook, Office Administration
Amante's
11.2009 - 11.2011
Server
Village Green Retirement Community
10.2002 - 12.2008
High School Diploma -
Stadium High School
Associate's Degree - Associate of Arts
Green River College
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