Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ashton Santos

Ashton Santos

CNA
Glasgow,KY

Summary

Dynamic and compassionate professional with extensive experience in elderly care at NHC Healthcare Glasgow, excelling in vital signs monitoring and responding to emergencies. Proven ability to enhance patient satisfaction through effective communication and organizational skills, fostering trust and delivering high-quality care to diverse populations. Committed to professionalism and ethical standards in all interactions. Paired wit being experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SRNA Sate Registered Nursing Assistant

NHC Healthcare Glasgow Ky
12.2024 - Current
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Increased patient satisfaction with timely responses to call lights and addressing their needs promptly.
  • Supported the rehabilitation process by assisting patients with mobility exercises and ambulation techniques under therapist guidance.
  • .Provided high-quality care to patients of diverse backgrounds and needs, demonstrating cultural competence and sensitivity.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships and trust.
  • .Demonstrated strong critical thinking skills in emergencies, following established protocols while remaining calm under pressure.
  • Supported needs of 30+ residents under long-term care. On my own.

Waitress Trainer

Colton's Steak House
04.2015 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.

Insurance Agent

Aflac
01.2024 - 06.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.



Office Manager

Aflac
02.2022 - 06.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.


Education

High School Diploma -

Glasgow High School
Glasgow, KY

Skills

  • Elderly care
  • Vital signs monitoring
  • Compassionate care
  • End-of-life care
  • Compassionate
  • Bedside manner
  • Electronic charting
  • Responding to emergencies
  • Calm and level-headed under duress
  • Organizational skills
  • Office management
  • Scheduling and calendar management
  • Professionalism and ethics
  • Claims reporting systems
  • Team motivation

Certification

  • CNA - Certified Nurse Assistant

Timeline

SRNA Sate Registered Nursing Assistant

NHC Healthcare Glasgow Ky
12.2024 - Current

Insurance Agent

Aflac
01.2024 - 06.2025

Office Manager

Aflac
02.2022 - 06.2024

Waitress Trainer

Colton's Steak House
04.2015 - Current

High School Diploma -

Glasgow High School

Similar Profiles

CREATE PROFILE