Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills.
Overview
6
6
years of professional experience
Work History
Financial Trainee
WV Division of Highways
09.2023 - Current
Supported budgeting processes by gathering and analyzing expense data.
Supported audit processes by maintaining organized, accurate records of all payroll transactions.
Managed payroll documentation for department with approval over time sheets and leave.
Managed time efficiently in order to complete all tasks within deadlines.
Answered phone promptly and directed incoming calls to correct offices.
Produced weekly / monthly reports using advanced Excel spreadsheet functions.
Bookkeeper
Greenbrier Valley Solid Waste
06.2020 - 08.2023
Assisted in preparing monthly financial statements and reports for management review.
Managed accounts payable and receivable, ensuring timely payments and collections.
Maintained and processed invoices, deposits, and money logs.
Reconciled and corrected issues with financial records.
Posted daily receipts and payments in accordance with corporate protocols.
Kept records of pickups and deliveries and obtained necessary signatures and receipts.
Adapted quickly to changing priorities, ensuring timely resolution of issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Investigated and resolved customer inquiries and complaints quickly.
Processed incoming shipments, verifying quantities and inspecting for damages.
Switchboard Operator
CAMC Greenbrier Valley Medical Center
12.2019 - 06.2020
Maintained accurate call logs, ensuring effective communication across organizational levels.
Announced important information and emergency notifications over PA system.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Trained new reception staff on systems and protocols, fostering a knowledgeable team environment.
Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
Provided clear directions to visitors regarding department locations or specific services offered within the facility.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Transcribed phone messages and relayed to appropriate personnel.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.