Ashton Swenson
Spanish Fork ,Utah
Summary
Dynamic professional with a strong work ethic and crisis management expertise, honed as a Warranty Specialist at Rocky Mountain ATV. Proven ability to foster customer loyalty through empathetic conflict resolution and effective communication. Adept at cultural adaptability, enhancing community engagement, and streamlining processes for improved service delivery.
Overview
4
4
years of professional experience
Work History
Missionary
Church Of Jesus Christ Of Latter Day Saints
Fort Lauderdale, FL
11.2022 - 03.2025
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
Warranty Specialist
Rocky Mountain ATV
Spanish Fork, UT
01.2022 - 06.2022
- Maintained strict adherence to established guidelines governing replacement parts inventory levels avoiding stockouts or overstock situations.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Streamlined the warranty process for faster claim resolution and better customer experience.
Customer Service Representative
Rocky Mountain ATV
Payson
03.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Maple Mountain High School
Spanish Fork04.2022
Skills
- Educational leadership
- Creativity and innovation
- Discipleship training
- Cultural adaptability
- Crisis management
- Budgeting and finance
- Meeting leadership
- Teaching
- Mission coordination
- Religious education
- Language proficiency
- Religious freedom
- Strong work ethic
Languages
Spanish
Professional Working
Timeline
Missionary
Church Of Jesus Christ Of Latter Day Saints
11.2022 - 03.2025
Warranty Specialist
Rocky Mountain ATV
01.2022 - 06.2022
Customer Service Representative
Rocky Mountain ATV
03.2021 - 01.2022
Maple Mountain High School