Ashton Thomas
Hernando,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Municipal Service Coordinator
City Of Southaven
03.2022 - Current
- Responsible for front desk customer service from 8:00 am - 5:00 pm, Monday through Friday; including securing front desk coverage when absent from work.
- Operates multi-line telephone systems, answering all calls, directing callers to appropriate personnel; ensuring and verifying our standard of customer service is executed, and takes messages when necessary.
- Greets and welcomes visitors, answering any questions, and directs them to appropriate departments with follow-up coordination to ensure solutions.
- Announce visitors who arrive for appointments with the Mayor or any other personnel and assist with proxy card for elevator access or conference room, if necessary.
- Receive, sort, and route all deliveries/packages in a timely manner, so packages do not remain in the lobby.
- As directed, may disseminate executive verbal communications to the public.
- Assist with other clerical duties as needed.
- Keeps a safe, clean and professional reception area.
- All other duties as assigned and flexibility when needed.
Shift Manager
Domino's Pizza
07.2021 - 03.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Dental Assistant
Dr. Bruce Denney, DDS
01.2019 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Diploma - Dental Assisting
Delta Technical College
Horn Lake, MS09-2018
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Relationship building
- Excellent communication
- Conflict resolution
Timeline
Municipal Service Coordinator
City Of Southaven
03.2022 - Current
Shift Manager
Domino's Pizza
07.2021 - 03.2022
Dental Assistant
Dr. Bruce Denney, DDS
01.2019 - 03.2020
Diploma - Dental Assisting
Delta Technical College
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