Ashton Thompson
Banker
Glendale,OR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Grants Pass, OR
11.2022 - Current
- I build relationships with customers and learn about their goals
- I then use the information I obtain to uncover their true needs and offer the best products or advice to fit their situation
- I work at an in-store branch, so I spend quite a bit of time on teller row processing transactions such as cashing checks, depositing and withdrawing funds, sending wire transfers, and anything else they may need help with
- I also perform banker tasks, such as opening accounts, CD's, and credit cards
- On top of that, I go out into the aisles of the store to do aisle marketing to gain more attention to the bank.
Claims Adjuster
Progressive Insurance, Remote
07.2022 - 11.2022
- As a claims adjuster, I interview claimants and witnesses, review damage photos, perform virtual scene investigations, and review police reports as necessary to come to a liability decision on vehicle accidents
- In addition to that, I schedule inspections and repairs for customers.
Quality Assurance Lead
FCR
Grants Pass, OR
08.2016 - 07.2022
- I started out as a Frontline colleague, providing excellent customer service via chat, email, phone, and EMR
- I was quickly promoted to Subject Matter Expert, where I provided support for Frontline colleagues when they were in need of assistance
- From there, I became a Real Time Analyst, in which I would monitor the volume of contacts coming in and move agents into a different line of contact as needed
- I was most recently promoted to a Quality Assurance Lead
- As a QA lead, my duties included reviewing agents contacts and grading them to ensure they were up to the client's standards
- I provided feedback as needed and encouraged agents to implement that feedback
- In addition to that, I had weekly meetings with the client as well as all other members of leadership to ensure that our QA team was aligned.
Resident Assistant
Brookdale Assisted Living, 1400
Grants Pass, OR
11.2015 - 04.2016
- My duties included helping the residents with all their activities of daily living, such as dressing, bathing, toileting, and hygiene
- I did laundry, prepared snacks and served meals
- I also made sure the building was kept clean and sanitized throughout the day.
Cashier
Wal-Mart
Grants Pass, OR
04.2015 - 11.2015
- Greet customers and process sale transactions
- Provide any other assistance the customer may request
- I also assisted with the service desk when needed, which includes processing returns, cashing checks, and processing bill pay and money transfer transactions.
Child Care Provider
Grants Pass, OR
01.2014 - 03.2015
- As a child care provider I would supervise and monitor the safety of children
- I prepared meals and snacks
- I also helped children keep good hygiene and changed diapers of infants and toddlers.
Service Desk Associate
Wal-Mart
Grants Pass, OR
05.2011 - 09.2013
cashier
05.2011 - 01.2012
- When I was offered a position as a Service Desk Associate
- My main duties at the Service Desk were to process accurate and efficient sale and return transactions, handle customer requests and concerns, cash checks, process money transfers and bill pay transactions, maintain a balanced till and return items to their departments while maintaining a clean and safe work area.
Cashier
Ridley’s Family Market
Pinedale, WY
04.2008 - 05.2008
- My main responsibility was cashier
- I also assisted with stocking shelves.
Fulfillment Processor
Fire Mountain Gems
Grants Pass, OR
06.2007 - 04.2008
- I picked product and packaged items to be shipped
- I received incentive pay for speed and accuracy.
Opening Supervisor
McDonald’s
Grants Pass, OR
07.2006 - 06.2007
- I was hired for food preparation and cashier, and later promoted to opening supervisor
- My duties included, but were not limited to: opening the store, verifying contents of safe, entering data in the computer, counting out tills, and assisting at front counter and drive thru.
Education
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North Valley High School
March 2006
Skills
- Alzheimer's Care
- Math
- Microsoft Word
- 10 key calculator
- Conflict management
- Caregiving
- Technical Support
- Quality Control
- Analysis skills
- Writing skills
- Computer skills
- Time management
- Microsoft Office
- 10 key typing
- Claims Adjusting
- Critical Thinking
- Verbal and Written Communication
- Time Management
- Product Knowledge
- Cash Handling
- Fraud Detection
- Customer Satisfaction
- Attention to Detail
- Service Quality
- Quality Standards
- Customer Needs Assessments
- Loan Processing
- Efficient Service
- Customer Experience
- Financial Services
- Client Relationships
Timeline
Client Relationship Consultant
U.S. Bank
11.2022 - Current
Claims Adjuster
Progressive Insurance, Remote
07.2022 - 11.2022
Quality Assurance Lead
FCR
08.2016 - 07.2022
Resident Assistant
Brookdale Assisted Living, 1400
11.2015 - 04.2016
Cashier
Wal-Mart
04.2015 - 11.2015
Child Care Provider
01.2014 - 03.2015
Service Desk Associate
Wal-Mart
05.2011 - 09.2013
cashier
05.2011 - 01.2012
Cashier
Ridley’s Family Market
04.2008 - 05.2008
Fulfillment Processor
Fire Mountain Gems
06.2007 - 04.2008
Opening Supervisor
McDonald’s
07.2006 - 06.2007
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North Valley High School