Ashton Travis
Lynden,WA
Summary
Knowledgeable and dedicated customer service with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Excellent written and oral communication skills, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Card Services Specialist
WECU
07.2023 - Current
- Monitor, investigate, and respond to various card fraud alerts and member fraud reports.
- Responsible for thoroughly investigating reported and detected card fraud, ensuring that all appropriate actions are taken to recover and minimize fraud losses.
- Maintaining knowledge of Visa and other network regulatory requirements.
- Answer dispute questions from frontline and back office staff, coaching them through the transactions in question to help determine the best route for the member and credit union.
- Performs all internal operational activities pertaining to the Visa credit and/or debit card programs. Maintaining adequate records and controls for the cardholder and the credit union.
- Providing instruction to credit union personnel on new procedures.
Senior Contact Center Representative
WECU
12.2022 - 07.2023
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Senior Financial Services Representative
First Community Credit Union
03.2017 - 11.2022
- Successfully cross-sell and refer products to members to expand relationships.
- Compile reports and date with pristine analytical skills.
- Process applications and obtain additional documentation efficiently.
- Collaborate with branch manager to meet and exceed goals.
- Proven ability to coach and mentor
- Adheres to both internal and federal policies such as the Bank Secrecy Act, USA PATRIOT Act, and OFAC.
- Recognize and deter fraud as well as money laundering.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
Server
Dancin Vineyards
07.2016 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ability to self motivate while leading a team of 5+.
- Maintain company image professionally while building community relationships.
- Comply with state regulations while servicing customers.
- Obtain licensing and documentation required for job duties.
Server
Applebee’s
02.2008 - 07.2016
- Collected payments and process tabs.
- Demonstrate active listening and effective communication skills.
- Mitigate and overcome customer complaints and issues.
- Maintain both professional and collegial relationships.
Education
High School Diploma -
Pear Blossom Private School
13134 E Ave V 13, Pearblossom, CA05.2009
Skills
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Willing to Learn
- Multitasking and Organization
- Listening Skills
- Customer Support
Timeline
Card Services Specialist
WECU
07.2023 - Current
Senior Contact Center Representative
WECU
12.2022 - 07.2023
Senior Financial Services Representative
First Community Credit Union
03.2017 - 11.2022
Server
Dancin Vineyards
07.2016 - 03.2017
Server
Applebee’s
02.2008 - 07.2016
High School Diploma -
Pear Blossom Private School
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