Ashton Velez
Copper Ridge Golf Club & Banquet Center
Davison
5
years of professional experience
Retail professional with proven track record in customer service and store operations. Efficiently handled inventory management and provided top-notch assistance to enhance shopping experience. Known for teamwork, adaptability, and focus on achieving results. Skilled in cash handling, merchandising, and fostering positive customer interactions.
Work History
Pro Shop Staff
1 Year 6 Months- Assisted guests with golf shop purchases, resolved tee time questions, and provided facility directions to enhance customer experience.
- Scheduled tee times and communicated booking details to ensure seamless daily operations.
- Processed transactions accurately using point-of-sale system and handled cash, card, and receipt balances.
- Maintained organized merchandise displays, restocked inventory, and monitored product availability.
- Responded to phone inquiries and provided excellent service to golfers and banquet guests, fostering positive relationships.
- Achieved the highest merchandise sale day in company history by identifying buying trends, and maximizing upsell opportunities at checkout.
Seasonal Worker
1 Year 2 Months- Delivered friendly customer service while resolving drink customizations and order questions.
- Prepared specialty coffee beverages according to recipe standards and customer preferences.
- Operated POS system to process orders, handle payments, and support checkout accuracy.
- Maintained clean, organized workstations following food safety and sanitation procedures.
- Prepared pizzas to order using dough, sauce, cheese, and topping standards.
- Ensured efficient make-line workflow during peak hours. during high-volume rushes.
Golf Cart Attendant
1 Year 6 Months- Inspected carts for safety, charging, and operational readiness before each round.
- Directed cart traffic and parking to maintain smooth clubhouse and course flow.
- Assisted golfers with bag loading, unloading, and departure to enhance overall customer experience.
- Retrieved, cleaned, and staged golf carts to ensure readiness for member and guest use.
- Used E-Z-Go range picker to efficiently recover range balls for optimal practice conditions.
Crew Member
1 Year 2 Months- Delivered friendly customer service and resolved order questions at front counter and drive-thru.
- Operated POS systems to accurately enter orders, process payments, and support smooth transactions.
- Prepared menu items following food safety, quality, and portioning standards.
- Maintained clean workstations, dining areas, and equipment to support sanitation compliance.
Education
High School Diploma
Skills
Inventory management
Upselling strategies
Customer engagement
Phone etiquette
Patience and empathy
Personal styling
Teamwork and collaboration
Multitasking and organization
Quick learner
Accomplishments
- Appointed by the Golf Head Pro to be Assistant Manager
- Generated the highest single-day merchandise sales revenue in company history through strategic upselling of apparel and equipment
- Three-time Student of the Year recipient, consistently placing within the top 5% of the student body
Timeline
Pro Shop Staff
Copper Ridge Golf Club & Banquet Center
04.2025 - CurrentRead More
Seasonal Worker
Biggby Coffee/Papa John's
01.2025 - 03.2026Read More
Golf Cart Attendant
Copper Ridge Golf Club & Banquet Center
04.2023 - 10.2024Read More
Crew Member
McDonald's
02.2022 - 04.2023Read More
Davison High School
High School Diploma
Read More