Ashton Williams

Collaborate and consult with management, business partners, colleagues and internal customers

Identifying opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency

Claims audits on agents to ensure compliance and to identify and potential risk

Creating daily reports and macros on data

Participate in research and consultation

Present recommendations for resolving fraud risks, control failures in bank processes and procedures

• Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
• Identified assets of suspects in order to freeze and seize assets.
• Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
• Conducted interviews with suspects and filed reports of findings.
• Identified potential fraud cases through meticulous analysis of transactional data, protecting company assets.
• Recognized control failures in bank processes, procedures, and customer decisions and categorized losses.
• Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
• Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
• Improved operational efficiency by streamlining fraud investigation processes and procedures.

• Collaborated with cross-functional teams to identify, assess, and mitigate operational risks effectively.
• Assisted in the development and implementation of new policies and procedures designed to strengthen overall organizational resilience against various types of risk.

Utilized auto dial system to initiate customer contact and determine reason for account delinquency inbound calls

▪ Help account holders manage multiple accounts

▪ Setting up payments plans with account holders to pay delinquent account balance

▪ Negotiate terms of repayment to bring account current and evaluate the customer's financial situation.

▪ Consistently learn and apply operational policies and State & Federal regulations governing collection practices.

▪ Strong telephone etiquette skills

▪ Excellent verbal, written, and interpersonal communication skills and fast paced, high demand, environment while multitasking

▪ Strong organizational, multi-tasking, prioritizing skills and ability to meet stringent deadlines Complete financial transactions as required

▪ Excellent verbal, written, and interpersonal communication skills and fast paced, high demand, environment while multitasking

▪ Strong organizational, multi-tasking, prioritizing skills and ability to meet stringent deadlines