Ashton Wilson
Mobile
Summary
Experienced in technical support and infrastructure management, providing effective user assistance both in-person and remotely. Demonstrates a strong commitment to quality and proactive problem-solving. Recognized for a robust work ethic and attention to detail in all tasks.
Overview
5
5
years of professional experience
Work History
Clinical Programmer - Pharmacy
USA Health University Hospital
01.2023 - Current
- Managed pharmacy formulary operations within health system.
- Resolve issues in EHR and non-EHR applications related to pharmacy.
- Facilitate EHR and ADC workflow training for onboarding pharmacy technicians.
- Enhanced efficiency of pharmacy workflow by devising and executing effective optimization methods.
- Developed comprehensive documentation for software projects, facilitating easier maintenance and future enhancements.
IT/Biomedical Trainer
USA Health University Hospital
07.2022 - 12.2022
- Guided onboarding providers through basic navigation of Cerner and Athena EHR
- Established and managed IT education SharePoint website within healthcare system.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Resolved inquiries and escalated issues to appropriate departments from provider hotline.
IT Technical Specialist
USA Health University Hospital
02.2022 - 07.2022
- Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.
- Perform maintenance tasks on PCs and mobile devices.
- Explain technical information in clear teams to non-technical individuals to promote better understanding.
- Manage system-wide operating system and software deployments as well as related upgrade problems.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Analyze hardware and software issues to identify troubleshooting methods needed for quick remediation.
Configuration Technician Team Lead
Arey Jones Educational Solutions
02.2021 - 02.2022
- Updated and reconfigured existing and new computers with current software and operating systems.
- Configured hardware devices and software settings to optimize network performance.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Certified Pharmacy Technician
USA Health University Hospital
10.2020 - 02.2022
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Prepare intravenous administered medications under laminar flow hood.
- Assisted pharmacist in distribution of narcotics to designated hospital floors.
- Responsible for maintaining stock for Omnicell machines within hospital.
- Coordinate and calibrate with physicians and nurses.
Education
Bachelor of Arts - Interdisciplinary Studies
University of South Alabama
Mobile, AL05.2019
Skills
- Training & Development
- Multitasking
- Relationship building
- Data management
- Troubleshooting
- Team management
- Personal Diagnostic and Repair
- Customer Service
Timeline
Clinical Programmer - Pharmacy
USA Health University Hospital
01.2023 - Current
IT/Biomedical Trainer
USA Health University Hospital
07.2022 - 12.2022
IT Technical Specialist
USA Health University Hospital
02.2022 - 07.2022
Configuration Technician Team Lead
Arey Jones Educational Solutions
02.2021 - 02.2022
Certified Pharmacy Technician
USA Health University Hospital
10.2020 - 02.2022
Bachelor of Arts - Interdisciplinary Studies
University of South Alabama
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