Ashtyn Duncan
Legal Billing Professional
Tomball,TX
Summary
With five years in legal billing and client relations, my tenure at Phelps Dunbar honed my expertise in Elite Enterprise and 3E Cloud, alongside refining my skills in rejection resolution. Proven to enhance billing accuracy and reduce invoice deductions, I excel in deadline-driven environments, demonstrating exceptional client service and meticulous attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Electronic Billing Assistant
Phelps Dunbar
06.2024 - Current
- Review client guidelines to accurately set-up new clients and matters in 3E for 50+ attorneys.
- Submit and maintain timekeeper, matter, and budget information in vendor sites such as TyMetrix 360, Legal-X, Legal eXchange, Litigation Advisor, CounselLink, and others.
- Communicate with billing team to research and confirm client rates, billing frequencies, and budget requirements.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained updated records of client electronic billing requirements, ensuring easy access and retrieval when needed.
- Updated spreadsheets to incorporate tracking data, ensuring precise and reliable information.
- Enhanced billing precision through thorough verification and review of invoice information prior to submission.
- Contacted clients to pursue rate and budget approvals.
Billing Coordinator
Phelps Dunbar
06.2022 - 05.2024
- Perform client billing and collection activities for assigned clients in a timely manner
- Monitor aging of unbilled fees for assigned partners and/or clients
- Generate Proformas for each assigned partner at the beginning of each month, after the time entry deadline
- Prepare invoices for 47 assigned partners across four offices
- Review Proformas for misallocated time and ensure time entries are in accordance with client policy
- Edit draft invoices based on partners’ mark-up, including: Write-offs, in accordance with firm policies/procedures
- Time/cost transfers; investigate appropriateness of where entries should be billed
- Time entry narrative changes with respect to additions, corrections, deletions
- Verify client specific rate accommodations and if necessary, apply approved discounts to the face of the invoices
- Pull back-up of costs to include with final invoices based on a client’s billing requirements
- Acquire appropriate write-off approvals based on write-off amount thresholds
- E-Billing and prepare electronic invoices in LEDES; submit electronic invoices in eBillingHub
- Provide assistance to partners and clients regarding outstanding and/or short paid invoices
- Communicate situations as they arise that may require follow-up, such as rate issues, delays in billing, difficult requests, etc.
Firm & Billing Administrator
Thomas M. Fountain & Associates
07.2016 - 02.2020
- Tracking of time entries for all office staff, generation of client invoices, and communication with firm clients to follow-up on payment status.
- Review and editing of all firm time entries to comply with various insurance carrier billing guidelines, UTBMS codes, etc.
- Creation of firm documentation to provide billing guideline "cheat sheets" across all carriers.
- Reduced invoice deductions by 8% through streamlining and fine-tuning our legal e-billing process.
- Coordination of relationships with vendors, service providers, and landlord to negotiate for optimal savings and ensure all invoices were timely paid.
- Maintenance of office staff by recruiting, selecting, orienting, and training administrative employees.
- Design and implementation of office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
- Managed transfer of firm software to create a completely remote work environment when necessary.
- Conducted troubleshooting of IT problems and employee concerns and recommended corrective actions to resolve issues.
Legal Assistant
R. A. Markle & Associates
05.2016 - 02.2017
Legal Assistant
Van Orman & Associates
01.2016 - 04.2016
Legal Assistant & Receptionist
Kemp Law Firm
05.2015 - 11.2015
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
Billing Software: Elite Enterprise, 3E Cloud, Paperless Proforma
Electronic Billing Software: eBillingHub Refresh, TyMetrix 360, Legal-X, Litigation Advisor, CounselLink, Brightflag, Legal eXchange, Gemini, and others
Rejection Resolution
Client Guideline Review & Tracking
Deadline Oriented
Professional Client Contact
Certification
Paralegal Studies, George Mason University - Spring, 2015
Timeline
Electronic Billing Assistant
Phelps Dunbar
06.2024 - Current
Billing Coordinator
Phelps Dunbar
06.2022 - 05.2024
Firm & Billing Administrator
Thomas M. Fountain & Associates
07.2016 - 02.2020
Legal Assistant
R. A. Markle & Associates
05.2016 - 02.2017
Legal Assistant
Van Orman & Associates
01.2016 - 04.2016
Legal Assistant & Receptionist
Kemp Law Firm
05.2015 - 11.2015
Bachelor of Science - Business Administration
Western Governors University
05.2001 -
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