Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dependable and driven employee with hands-on experience in the Customer Service and Mortgage Field. Adaptable to new things that may come my way.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Processor
Wesley Mortgage LLC
Nashville, TN
04.2024 - 09.2024
Reviewed loan applications and verified accuracy of borrower information.
Assessed credit reports to determine eligibility for mortgage loans.
Processed loan documents and ensured compliance with federal regulations.
Provided customer service by responding to inquiries regarding loan status.
Verified that all conditions of the loan have been met prior to disbursement of funds.
Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
Submitted completed loan packages to underwriting department for approval or denial decisions.
Ordered appraisals and title services on behalf of borrowers when necessary.
Maintained accurate records in accordance with company policy and procedures.
Researched discrepancies in documentation received from applicants or third parties.
Organized files electronically according to document type and date received.
Lead Underwriting Assistant
Citizens Bank
Franklin, TN
03.2021 - 02.2024
Reviewed credit reports, financial statements, and transactions to verify accuracy and completeness.
Responded to customer requests via telephone and email, effectively answering questions and inquiries.
Reviewed sales contracts, appraisals, titles, and deeds to effectively underwrite real estate loans.
Verified data integrity and accuracy.
Trained new hires on the daily tasks and expectations of an underwriting assistant.
Promoted to team lead.
Credo Champion, Q3 2022.
Primary contact for brokers.
Communicate missing conditions to the broker.
Prepare new loans to be underwritten for our assigned underwriters.
Respond to emails and phone calls from brokers and Account Executives in a timely manner.
Organize incoming conditions for the Underwriter to review.
Receptionist/Scheduler
St Thomas Rutherford Surgery Dept.
Murfreesboro, TN
9 2019 - 02.2021
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Took accurate messages for staff and management to facilitate open and speedy communication.
Kept reception area clean and organized to offer positive first impression to every visitor.
Greeted visitors, assessed needs and directed to appropriate personnel.
Managed Surgery line system to handle more than 30 incoming calls per day.
Scheduled Surgery appointments for the OR Surgeons.
Entered data in Surginet software to keep records of Surgical information.
Courier Driver
A Better Courier Services Inc
Nashville, TN
08.2011 - 10.2013
Collected specimens from Doctor's offices around the Murfreesboro area and brought them to St Thomas Rutherford Lab.
Receptionist
Murfreesboro Surgical Specialists
Murfreesboro, TN
08.2008 - 06.2011
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Resolved outstanding bills.Contacted patients monthly for billing.
Phlebotomist
St Thomas Rutherford Hospital
Murfreesboro, TN
11 2013 - 9 2018
Worked in collaboration with radiologists, sonographers and other healthcare team members. Developed and maintained effective relationships through effective and timely communication. Coordinated and executed proper medical waste disposal. Sterilized medical equipment after each procedure. Cleaned and disinfected chairs and equipment according to facility policy. Safely disposed of used and contaminated supplies. Sterilized medical instruments as needed. Managed both clinical and administrative duties in a medical office setting. 4 years generalist experience. 7 years hospital experience. Collected, labeled and stored lab samples according to laboratory specifications. Obtained lab specimens daily.Communicate daily with nurses, patients, doctors, and other lab employees.Collect blood and urine samples in a timely manor.Make phone calls to doctors offices for lab orders.Order patient lab orders in the computer system Cerner.Order surgery patient orders.Work very well along side a fellow coworker daily. Placed orders for supplies.Collected blood specimens from Patients on all 7 floors including ER.Received and processed specimens in the lab and took them to the appropriate areas within the lab.
Education
High School Diploma - undefined
Riverdale High School
2008
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East Tennessee State University
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Motlow State Community College
Skills
Active listening skills
Energetic work attitude
Adaptive team player
Strong organizational skills
Strong work ethic
Skilled problem solver
Reliable
Friendly
Excellent communication skills
Team player
Accomplishments
Trained 6 underwriting interns and trainees.
Earned "Credo Champion" in 2022.
Educated phlebotomy students on venipuncture and capillary puncture techniques.