Ashtyn Price
Pearl,MS
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Sonic. Excelled in staff coordination and complaint handling, boosting sales and service quality. Skilled in multitasking and active listening, consistently exceeding sales goals by fostering a collaborative and efficient work environment. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Lost Pizza Co
07.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Sales Lead Keyholder
Journeys
02.2022 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Trained and mentored new employees.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
Shift Lead
Sonic
10.2020 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Pearl High School
Pearl, MS05.2024
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Phone Etiquette
- Table Setting
- Team Collaboration
- Greeting guests
- Money Handling
- Social Perceptiveness
- Professional Appearance
- Complaint Handling
- Payment Processing
- Training and mentoring
- Staff Coordination
- Allergy awareness
- Active Listening
- Task Prioritization
- Multitasking Abilities
- Excellent Communication
Timeline
FOH Team Member
Lost Pizza Co
07.2023 - Current
Sales Lead Keyholder
Journeys
02.2022 - Current
Shift Lead
Sonic
10.2020 - 10.2021
High School Diploma -
Pearl High School