Ashtyn Straley

provide friendly, efficient service to guests in a high-volume environment

handle cash and card transactions accurately

assist guests with menu questions and order modifications

maintain cleanliness and organization of front of house ares

taking a cook position in the busy hours

• Resolved guest inquiries and concerns promptly to ensure a positive dining atmosphere.
• Collaborated with management to implement improved processes for seating efficiency during peak hours.
• Provided feedback on service operations that contributed to enhanced team performance and guest satisfaction.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Oversaw daily operations to ensure efficient workflow and optimal team performance.
• Trained and mentored new staff on procedures and best practices for operational excellence.
• Implemented process improvements to enhance service delivery and reduce customer wait times.
• Managed inventory levels, ensuring adequate stock while minimizing waste and excess supply.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced safety protocols to maintain a secure environment for both employees and customers.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

• Welcomed guests and managed seating arrangements to optimize flow and enhance guest experience.
• Coordinated with servers and kitchen staff to ensure timely service and satisfaction for all diners.
• Assisted in training new hosts on operational procedures and customer service standards.
• Utilized reservation systems to manage bookings efficiently, minimizing wait times for guests.
• Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.

• Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
• Managed cash transactions, balancing registers at end of shift to maintain financial integrity.
• Provided exceptional customer service, resolving inquiries and complaints promptly to enhance satisfaction.
• Collaborated with team members to streamline drive-thru operations, improving overall workflow efficiency.
• Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
• Trained new staff on operational procedures and customer service best practices to promote team effectiveness.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.