Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashtyn Striplin

Atlanta,Texas

Summary

Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Strong project management, multitasking and organizational skills developed several-year career. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Goal-oriented professional polished in identifying and implementing process improvements. Offers expertise in time management and communications across various levels of personnel and management. Dedicated to representing establishment with friendly, professional demeanor. Organized professional equipped to manage office and personnel needs. Friendly and communicative professional with expertise in payroll, budgeting and vendor communication. Talented coordinator of daily operations, human capital and company resources. Dedicated to supporting team goals and corporate missions. Experienced Assistant Office Manager with proven skills in administrative support, team coordination and office management. Known for strong problem-solving abilities, efficient multitasking, and outstanding communication skills. With background in streamlining operations to enhance productivity, ensure compliance with company policies and assist in achieving business goals. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Office Manager

Texana Tank Car & ManufacturingLtd
Nash, TX
01.2019 - Current
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Processed journal entries for accruals, amortization and other adjustments.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Answered questions from customers regarding their billing or payment status.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Provided support to upper management with special projects related to finance or accounting processes.
  • Assisted in the preparation of annual budgets and forecasts.
  • Assisted with payroll processing by entering employee hours into the system.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Produced reliable reports by checking financial statements for accuracy.
  • Reconciled expenses and financial records.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Assisted with month-end and year-end close processes, preparing necessary journal entries.
  • Handled daily cash transactions and maintained petty cash fund.
  • Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
  • Assisted with tax preparation and filing, including sales tax and income tax returns.
  • Maintained accurate financial records and documentation in compliance with company policies.
  • Coordinated with external auditors to facilitate annual auditing process.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared and processed payroll.
  • Performed bookkeeping and accounting consulting services.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Calculated income and social security tax deductions.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Handled bi-weekly payroll services for company employees.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Coordinated with department heads to ensure compliance with corporate policies and procedures.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
  • Maintained awareness of current trends in Human Resources management practices.
  • Developed job postings for open positions using internal databases as well as external career websites and job boards.
  • Assisted in the development of company policies regarding wages, working conditions and equal opportunity employment.
  • Administered employee benefit programs such as health insurance plans and retirement savings accounts.
  • Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Developed and maintained training materials and benefits packets for new hires.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Maintained employee records in compliance with state and federal regulations.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Assisted in conflict resolution processes and acted as a liaison between employees and management.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Managed confidential employee information with discretion and integrity.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Prepared and set up new employee orientations.
  • Coordinated new employee onboarding with orientation scheduling and preparation.
  • Processed, verified and maintained personnel-related documentation.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Gathered personnel records from other departments or employees.
  • Assisted with administering employee benefit programs and worker's compensation plans.
  • Handled confidential information with discretion and integrity.

Insurance Coordinator

Lincare
Texarkana, TX
03.2016 - 01.2019
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Facilitated payment processing for premium payments and renewals.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Generated reports based on client data to analyze trends in customer service needs.
  • Advised customers on available coverage options that best fit their individual needs.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Investigated discrepancies between actual charges and expected premiums.
  • Provided feedback and suggestions for process improvement initiatives.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Monitored insurance claims process, ensuring compliance with policy terms and conditions.
  • Facilitated communication between customers and third-party service providers.
  • Processed insurance policy changes and updates accurately and efficiently.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.

Bank Teller

Bank of Brinkley
Brinkley, AR
01.2014 - 01.2016
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Educated customers about different types of banking services available at the branch.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Provided assistance to other tellers during peak business hours as needed.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Prepared official checks for customer and internal bank needs.
  • Reported daily averages and shortages to operations department.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.

Education

Associate of Applied Science - Accounting And Finance

Texas A&M University
College Station, TX
05-2026

Skills

  • Documentation and control
  • Data inputting
  • Policy and procedure modification
  • Meeting planning
  • Data retrieval systems
  • Performance monitoring
  • Training and coaching
  • Payroll and budgeting
  • Scheduling and calendar management
  • Credit and collections
  • Bookkeeping
  • Clear oral/written communication
  • Documentation expertise
  • Mail handling
  • Banking operations

Certification

  • Excel Certificate

References

References available upon request.

Timeline

Assistant Office Manager

Texana Tank Car & ManufacturingLtd
01.2019 - Current

Insurance Coordinator

Lincare
03.2016 - 01.2019

Bank Teller

Bank of Brinkley
01.2014 - 01.2016

Associate of Applied Science - Accounting And Finance

Texas A&M University

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Ashtyn Striplin